09-08-2021 12:10 AM
Hi, When i Say a command, it seems to think for about 10 seconds, and then it says “hmm something went wrong, try again”. If I say the command again right away it works.
Then 5 minutes later, say command, wait 10 seconds “hmm something went wrong”, repeat command, works.
If I repeat the command soon after it fails, it will work, but if I wait more than a couple of minutes I have to go through the process of it failing and repeating the command again.
Very very frustrating to hav to repeat a command twice. Every. Single. Time. Been like this for a couple weeks now.
Edit: also, I’ve tried rebooting countless times and factory resetting too. It happens with all 4 google home minis in our house.
09-14-2021 02:50 PM
We're sorry to hear that you're experiencing command troubles with your speaker. That's a frustrating issue! I've created a case for you so it can get escalated to the right support team. Please be on the lookout for an email from us soon!
09-29-2021 11:58 AM
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.
Have a great day.