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Google home mini not turning on

Chstna
Community Member

Hi, 

My Google nest mini will not turn on, out of no where it just cut off and won't turn back on.. I read the threads and tried them all still not turning on... I need help

11 REPLIES 11

David_K
Platinum Product Expert
Platinum Product Expert

Are you using the original power supply and adapter that came with your device? Try these steps:

Plug in the device to a different power source then reboot the device (unplug the power cord, leave it unplugged for 1 minute, then plug the power cord back in).

Chstna
Community Member

Yes,  everything is original, I even tried to see if it was the cord, by trying one of the other cords from one of my other mini.

David_K
Platinum Product Expert
Platinum Product Expert

Did you try a different power outlet as well? 

Chstna
Community Member

Yes I did.

Muddi
Community Specialist
Community Specialist

Hello Chstna,

 

Apologies for the delayed response. I appreciate David_K's help here. I understand the frustration of having a non-functional device when it is needed. Since we have tried all available troubleshooting steps, the best course of action now is to replace your device. Could you tell us when and where you purchased it?

 

Looking forward to your response.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hi there,

 

How was your device? Let us know if you still need help, and the Community will be happy to lend a hand.

 

Cheers,

Muddi

David_K
Platinum Product Expert
Platinum Product Expert

In that case, I've asked a specialist to review this topic and advise on next steps.

Chstna
Community Member

Thanks for the help, I have tried everything. This was a gift and I dont have the receipt or anything

Muddi
Community Specialist
Community Specialist

Hey Chstna,

 

Got it! Let's check if your device is still under warranty. Please fill out this form with all the needed information then let me know once done.

 

Cheers,

Muddi

Princesss
Community Specialist
Community Specialist

Hello Chstna,

 

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hey there,

 

I've seen that you have been assisted via email. I'll consider this post as complete and let's continue working on that channel so we can assist you further. Feel free to start a new topic anytime you need assistance with your Nest devices and the Community would gladly lend a hand.
 

Best,

Princess