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Google home mini wont ring phone when I ask "find my phone"

Rclark85
Community Member

I Have a Samsung Galaxy Note 20 5G.
I have a google home mini 1st gen.
When I tell my google home mini "Hey google, find my phone" It says "Alright, your galaxy note 20 5G should be ringing now" 
The phone doesnt ring or make a sound at all. 
I have gone in to my settings and turned on "find my device" on both google settings app, google home app, and Samsung app. 
I have turned on all location settings in all areas of my phone
I have factory reset my google home mini, including setting the google home mini back up and adding it to my devices.
I have uninstalled and reinstalled the google home app. 
I tried again and said "Hey google find my phone" And it says "Alright, your Galaxy Note 20 5G should be ringing now. 

It doesn't, and Im not sure what else to try. 
Very disappointed with google right now. Including the lack of support.

4 REPLIES 4

Jake
Community Specialist
Community Specialist

Hey Rclark85,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Rclark85,


I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Rclark85,


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Rclark85,


It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake