Google home nest photo display turns back on at night

[RichardW]

Photo frame works fine.  I leave it one all day.  I turn the display off at bed time, but it always turns itself back on at some point during the night.  I want it to stay off till I turn it back on.  

Suggestions?  A setting I am overlooking?

[Juni]

Hi RichardW,

Thanks for posting here in the Google Nest Community.

This is not the experience that we wanted you to have, let me help you out. Is this the command that you are using to turn off the screen? "Hey Google," then "Turn off the screen." If so, your screen should not turn on unless someone touches the screen, there is a routine set up or when someone makes a command. What steps have you tried so far?

You can do a sequential reboot. First, unplug your Nest Hub for 30 seconds, then do the same thing to your Wi-Fi router to refresh both devices and your Wi-Fi signal.

Let me know how it goes.

Regards,

Juni

[Muddi]

Hey RichardW,

How's it going with your device? Let us know if you still need help and the Community will be happy to lend a hand.

Cheers,

Muddi

[Muddi]

Hi RichardW,

I haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[RichardW]

Google nest hub 2nd gen

Did the sequential reboot  but the screen  still turns back on in the middle of the night.

I turn the screen of with Hey Google turn off screen (from the photo frame sreen).  All is good but it turns back on  at night on its own.  We are retired...just the wife and I.  No one else around to mess  with it.  We have the photo frame screen on all the time.

Thanks for your help

[Muddi]

Hey RichardW,

Thanks for coming back to us. Which specific Nest Hub do you have (1st or 2nd gen)? 

Cheers,

Muddi

[RichardW]

2nd Gen as stated above.

[Muddi]

Hey RichardW,

Please turn off the motion sensing feature on the Nest Hub (2nd gen), then check if you will still have the same issue. Turning the motion sensing off will stop your device to detetc movements.

1. From the bottom of your Nest Hub (2nd gen) display, swipe up.
2. Tap Settings Motion Sense .

Cheers,

Muddi

[RichardW]

I did change that setting, but the diplay still turned itself back last night.

Any mor suggestions?

Thanks

[Muddi]

Hi RichardW,

Thanks for trying. Could you tell us the firmware version of your device. Follow the steps below to know-how:

1.  Swipe up from the bottom of the display screen.
2. Tap Settings About device. You should find your "Cast firmware version."

Cheers,

Muddi

[Princesss]

Hi RichardW,

I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread in 24 hours.
 

Best, 

Princess

[RichardW]

firmwareversion:   1.56.324896

[Muddi]

Hey RichardW,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[Princesss]

Hi RichardW,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess