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Google home not playin my radio station

ricagoma7
Community Member

‎06-26-2025 11:20 PM

Hey is being nearly three weeks since my radio stations isn't working on my Google hub every morning I have a routine and it was all fine then out of nowhere my routine start and when tuneIn opens I only heard advertising and buffering then it tries couple of tine repeating the same thing and disconects, this is the second time I'm having this problem somebody have to keep and eye out on that, I contact TuneIn and they are saying the issue is with Google so is any chance somebody could tell me what can I do to fix it. !? "Yes I unkink and link my account again, yes I reset the devise, yes I reboot the device, yes I delete de app reset the phone and downloads again, and yes I does play any other radio station". !?!?

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virnab
Community Specialist
Community Specialist

‎06-30-2025 06:28 PM

Hi ricagoma7,

 

Thanks for reaching out to our community.

I understand that for about three weeks, you've been having trouble streaming your radio station routine through the TuneIn app on your Google Nest Hub. I appreciate you sharing the device's behavior when trying to play the radio station and for the troubleshooting steps you've already tried, including unlinking/relinking your account, resetting and rebooting the device, and reinstalling the app on your phone. It's also helpful to know you've already contacted TuneIn customer service. Let's work together to find a solution.

To assist you better, please answer these questions:

  • What is the model and generation of your Google Nest Hub? Here is a Google Help Center article that can help you to identify your device: Google Nest and Home device specifications
  • Are you using the latest version of the Google Home app? If not, you can learn how to update it here: How to update the Google Home app
  • How far from the router is your Google Nest Hub located?
  • What's the Google Nest Hub's firmware version? You can use this Google Help Center article as a reference: Find your device’s firmware version.
  • Have there been any recent changes to your home environment, your WiFi network, or any recent outages?
  • Are you trying to play specific radio stations? If so, could you please list which ones?
  • Have you set your time zone and location correctly in your Google Home app? Check this Google Help Center article as a reference: Change your home and work locations in the Google Home app.

Please keep me posted.

 

Best regards,

Virna

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