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Google home refuses to play a particular radio station

Chickenwings
Community Member

I used to be able to play AM640 Toronto but now Google tells me "I can't do that here but you can ask me to play it on on one of my other devices??

Any ideas?


1 ACCEPTED SOLUTION

delightfulb
Community Member

Ok after weeks of frustration not being able to play 640 Toronto I figured it out.  I asked google to play “global News Radio 640 Toronto” it was finally broadcast. I hope this works for everyone. 

View solution in original post

40 REPLIES 40

realjax
Community Member

Playing music from TuneIn has been broken for weeks now. No response from Google yet.

😉

Princesss
Community Specialist
Community Specialist

Hi Howardr007,

 

We've received your form-- thanks for filling that out. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

 

Best,

Princess

Chickenwings
Community Member

Thanks.  This one is weird as other tunein stations work fine but not this one....

 

Princesss
Community Specialist
Community Specialist

Hi everyone, 

 

Thanks for reaching out.

 

Sorry to hear about this. Could you please tell us what are the radio stations that is currently not working? Has anyone tried to check if other stations are working?

 

Looking forward to your responses.

 

Best,

Princess

AM640 (CFIQ) Toronto is not working.  The other stations I try work fine.

 

Princesss
Community Specialist
Community Specialist

Hi there,

 

Thanks for responding.

 

It looks like AM640 (CFIQ) Toronto is the only affected station as others appear to be working. Let's continue to monitor its behavior and we'll update this thread as soon as we have news from TuneIn.

 

Best,

Princess

Am 702 Sydney radio in Australia is also not working grrrr

I am having the same problem 640 am Toronto won’t work. I have tried many different ways of pronouncing the radio station but she keeps telling me “ she can’t do that here but you can ask to play it on one of my other devices. WHAT OTHER DEVICES I AM ADKING GOOGLE NEST TO PLAY 640 am Toronto radio station this is so annoying. 

I’m in Sydney and have had no problems playing Sydney radio 702 until now. So frustrating. I can play others but not my fav 702. Can you help please. 

Wlawer
Community Member

I’ve got five devices - 1 original , 3 minis and 1 Display unit. None of them have worked properly with TuneIn since mid May. I like to Play CBC Radio One through the day. I get the response “playing CBLA FM on TuneIn” then usually get the TuneIn ad, followed by silence. 

realjax
Community Member

Not sure what has happened but it seems worse now.  I now have to ask maybe 10 times  now to play a particular stream before it stops responding with a 'something went wrong' reply. I used to have to only ask 5 times.

howardr1
Community Member

I also have not been able to play AM 640 for a few weeks and as of this morning I can't play Newstalk 1010 either.  That is on iHeart Radio not Tunein.

What is going on?

maxiwheat
Community Member

Im having same issues when trying to play 702 Sydney radio. 

howardr1
Community Member

Ok,  Newstalk 1010 is working.  Must have been a temp glitch.  AM 640 still not working.

Thanks. Turned her on this morning and it’s working. Hallelujah! 

You're lucky Max.  Still no joy here.

Princesss
Community Specialist
Community Specialist

Hello everyone,

 

Thanks for responding to this post.

 

I'm happy to hear that some of the stations are now working. Our team is still looking into this issue at hand and we'll make sure to update this thread once I have more information to share.

 

Best,

Princess

Chickenwings
Community Member

Thanks Howard.  Yeah been a week now.  Going over internet but still it would be nice to be able to use my google home system.

 

delightfulb
Community Member

Ok after weeks of frustration not being able to play 640 Toronto I figured it out.  I asked google to play “global News Radio 640 Toronto” it was finally broadcast. I hope this works for everyone. 

That works delightful but wow what a mouthful!  Thanks very much for all the effort!

Princesss
Community Specialist
Community Specialist

Hi everyone, 

 

Thank you for updating. It's good to know that it's already working on your end. 

 

I'll keep this thread open for 3 more days to see if anyone here is still getting the same thing. Feel free to update this thread if you have further questions.

 

By the way, thanks to @delightfulb for sharing some steps. This would be very helpful for others.

 

Best,

Princess

Same problem, just googled this and it works! Thank you!

Princesss
Community Specialist
Community Specialist

Hi ShizWizz21,

 

Thanks for the update. Glad that it's already working. Since this has been resolved, I'll consider this post as complete and will lock the thread in 24 hours. Feel free to start a new thread if you need any assistance with your Google Nest devices.

 

Best,

Princess

delightfulb
Community Member

mouthful is right lol. I am happy to help! 

Chickenwings
Community Member

Well...and just like that it's not working again AND now my speaker wants to default to the TV....sigh.

 

Princesss
Community Specialist
Community Specialist

Hi Chickenwings,

 

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

 

Best,

Princess

Wlawer
Community Member

Great news!  CBC is working again on all speaker types. 😃👍

Princesss
Community Specialist
Community Specialist

Hi everyone,

 

@Chickenwings, we've received the form you submitted. Please keep an eye on the email that we will sent you to so we can start assisting you via email.

 

@realjax, I appreciat the info you've shared. Please fill up this form with all the needed information then let me know once done.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi realjax,

 

We've received your form-- thanks for filling that out. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
 

Best,

Princess

realjax
Community Member

It may play certain radiostations again, but the problem that you have to ask 4 to 5 times before it starts playing instead of saying 'something went wrong' is not solved.

howardr007
Community Member

Ok so new related issue.  

When I ask it to play “global News Radio 640 Toronto” to a speaker group it asks me to name the device.  I don't want to play it on one device I want it to play on the group of devices I specified.  It did work the 1st few times but not anymore.

pmcdev08
Community Member

I have had the same problem I can listen on my phone though.

Chickenwings
Community Member

I still can't access the station the way I used to but I can usually find some workaround with other language that includes "Global News Radio" or some such.

Google has recommended that I get in touch with tunein to ask them why.

Princesss
Community Specialist
Community Specialist

Hi everyone,

 

Thanks for the added info. Can everyone who still experience the same thing list the radio stations that are not working? It looks like there are stations still working and we want to know which ones are not so we can check here further?

 

Best,

Princess

My issue is different.  It asks for the device name I want to play the station on but I want to play it on a speaker group of 3 devices and I give it the speaker group name but it keeps asking for a device name instead.

Worked a couple of times then stopped working.

Chickenwings
Community Member

I'll bet it's related.   Mine says "I can't do that here but you can aske me to play it on one of your other devices"....

this is a Google thing not a Tunein thing.

Princesss
Community Specialist
Community Specialist

Hi everyone, 

 

Thanks for sharing your insights. 

 

@howardr007, kindly fill up this form with all the needed information then let me know once done.

 

Best,

Princess