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Google home speaker only show 4 white lights

Bmccooey
Community Member

‎09-17-2023 09:44 AM

Tried everything to get it to work/connect.  Will not factory reset or anything.  Device was working fine then stopped working

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5 REPLIES 5

David_K
Diamond Product Expert
Diamond Product Expert

‎09-18-2023 11:59 AM

 

Try these steps:

  1. Unplug the power cord from your speaker, wait 10 seconds, then plug it back in and wait until all 4 LED lights on top illuminate.
  2. Repeat step 1 ten more times (so a total of 11 times).
  3. After plugging your speaker back in the final time, you'll need to wait a few moments for the device to reset. It will announce "Welcome to Google Home. To get started, download the Google Home app on a phone or tablet" to let you know that it’s ready for setup.
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Bmccooey
Community Member
In response to David_K

‎09-18-2023 12:30 PM

David, that did not work.   Still just showing the 4 white lights.

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David_K
Diamond Product Expert
Diamond Product Expert
In response to Bmccooey

‎09-18-2023 03:07 PM

I know it sounds strange, have you tried using it in a different power outlet?

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flstcdav
Community Member
In response to David_K

‎09-20-2023 12:50 PM

I have the same problem as Bm, came home nothing 4 lites. will try and advise

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flstcdav
Community Member
In response to flstcdav

‎09-20-2023 01:17 PM

Mine reset after about the 6th try the colored lights came on and was able to connect thanks.

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