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Google home speaker stops playing a radio station

Mammal
Community Member

Both of my Google home devices just recently started having problems streaming my radio station.
It stops playing the radio station Air1 continuously. It plays a song for about 10 seconds and then stops. On Google home it shows it’s still casting but the song title is removed.
Deleted device, tried resetting to factory default too. Nothings has worked so far. Any suggestions?

3 REPLIES 3

Princesss
Community Specialist
Community Specialist

Hello Mammal,

 

Thanks for visiting Google Nest Community.

 

We're sorry to hear about this experience. Since you've already tried some steps, I would like to ask these questions:

 

  • Does it only happen on one specific radio station?
  • Does it only happen when casting? How about when commanding it?
  • Have you also tried to cast from a different music provider like Spotify, Pandora or YouTube to see if you will also experience the same thing?

We'd love to know more of it so we can isolate the issue further.

 

Best,

Princess

Mammal
Community Member

I have tried it on all my google homes. They all produce the same issue. I am only interested in playing Air1. It seems other stations work so I am thinking it is related to that radio station. It has worked for years without any problems.
On the app for this station it also plays perfectly with our WiFi and my phone. 
I am ordering an Alexa to see if that works better. 

Princesss
Community Specialist
Community Specialist

Hi there,

 

Thanks for the additional info. It looks like the issue is only isolated in one station which is Air1. I would recommend reaching out to Air1's support team to check if there's an ongoing issue on their end.

 

Best,

Princess