12-06-2023 03:21 AM
Both of my Google home devices just recently started having problems streaming my radio station.
It stops playing the radio station Air1 continuously. It plays a song for about 10 seconds and then stops. On Google home it shows it’s still casting but the song title is removed.
Deleted device, tried resetting to factory default too. Nothings has worked so far. Any suggestions?
12-09-2023 09:37 AM
Hello Mammal,
Thanks for visiting Google Nest Community.
We're sorry to hear about this experience. Since you've already tried some steps, I would like to ask these questions:
We'd love to know more of it so we can isolate the issue further.
Best,
Princess
12-09-2023 10:00 AM
I have tried it on all my google homes. They all produce the same issue. I am only interested in playing Air1. It seems other stations work so I am thinking it is related to that radio station. It has worked for years without any problems.
On the app for this station it also plays perfectly with our WiFi and my phone.
I am ordering an Alexa to see if that works better.
12-12-2023 12:30 PM
Hi there,
Thanks for the additional info. It looks like the issue is only isolated in one station which is Air1. I would recommend reaching out to Air1's support team to check if there's an ongoing issue on their end.
Best,
Princess