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Google home will say, “Sorry, I didn’t understand” when tapped on weather. Asking it does work.

Eevee
Community Member

‎06-30-2024 07:35 AM

Whenever I ask google “Hey google, what’s the weather like”, I will be greated with what it should be. However, if I tap on the weather area, it will respond with “Sorry, I didn’t understand”. However, this does not apply whenever I ask about it. This has happened when it was stormy last night, but how do I fix it???

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luciaaa
Community Specialist
Community Specialist

‎07-04-2024 08:31 AM

Hi, @Eevee,

 

Thank you so much for contacting the community. I'm truly sorry that the Google Assistant is not recognizing you when you ask for the weather. Let's work to find a solution together.

 

To better assist you, I have a couple of questions related to your device:

 

This article will help you identify which Google Nest speaker or display you have.

 

  • When was the last time it worked?
  • Did you experience any power outages? 

 

In the meantime, here are a few troubleshooting steps you can try:

 

  • Uninstall the Google Home app, and then reinstall it.
  • Reboot your WiFi.

 

You can also refer to this article for some extra troubleshooting steps: Google Assistant doesn't respond.

 

Keep me posted.

 

Best regards,

Ana. 

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