Google hub not working

[glenwin0]

Not working. Tried to factory reset. Nothing 

just stuck with the gray screen and G

[Muddi]

Hey glenwin0,

Thanks for reaching out. I understand how it feels when your device is not working. This is related to a similar trending issue on this link. Rest assured that our team is aware of this and is already looking into it. I'd like to gather some details:

• Have you tried plugging the device to a different power outlet?
• When was this issue (stuck on gray G logo) first noticed?
• Was the device already in this state when you first discovered it?
• If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
• Did you unplug the device or was there a power outage shortly before you discovered this issue?

Please try these steps below that may help us fix the issue:

1. Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plug the device back in. Release the volume button once the device turns back on.)
2. Attempt a factory reset once the device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)

Let me know how it goes.

Cheers,

Muddi

[glenwin0]

I tried everything on this list and it didn’t work.

my hub is still not working 

[Muddi]

Hey glenwin0,

Thanks for trying. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[glenwin0]

The form link don’t work. Invoice fill it out and try to submit. It reply please refresh and try again 

[Muddi]

Hey glenwin0,

Sorry to hear about the form. The team is working on it now. I'll just create a case for you manually and you'll receive an email to your account associated here in the community forum. Meanwhile, please answer the following questions below that may help us further isolate the issue:

• Have you tried plugging the device to a different power outlet?
• When was this issue (stuck on gray G logo) first noticed?
• Was the device already in this state when you first discovered it?
• If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
• Did you unplug the device or was there a power outage shortly before you discovered this issue?

Looking forward to your response.

Cheers,

Muddi

[Muddi]

Hey glenwin0,

I just wanted to follow up on this. Please provide the needed information above so I can go ahead and create a case for you. Those information will help us investigate the issue further.

Cheers,

Muddi

[glenwin0]

This don’t work, it the same as the others in the thread. Tried it all! Just wasn’t doing anything just looked up and it wasn’t working.

[Princesss]

Hi glenwin0,

Chiming in to check if you still need help with this? Hope the previous post answered your question, otherwise I’ll be locking the thread.
 

Best,

Princess

[Azarco]

Hey glenwin0,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Regards,

Alex

[Muddi]

Hey glenwin0,

I understand that the steps didn't fix the issue. For us to create a case for you, please answer the following questions below:

• Have you tried plugging the device to a different power outlet?
• When was this issue (stuck on gray G logo) first noticed?
• Was the device already in this state when you first discovered it?
• If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
• Did you unplug the device or was there a power outage shortly before you discovered this issue?

Cheers,

Muddi

[glenwin0]

I tried all the recommendations. And it doesn’t work! 

[glenwin0]

I unplugged and tried different outlets.

reset and rebooted. It just stopped working with no interaction. 

[Azarco]

Hey glenwin0

We appreciate your time in updating us — we created a case for you. We'll be reaching out to you via email and let's continue working on your concern through that channel. Also, I'll be locking this thread after 24 hours.

Best,

Alex