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Google hub

Brettmay98
Community Member

I'm having problems with communication with my device. Every time I ask it to do something or a question it will say" I'm sorry. Going to have to try again. Later". And right after that I ask it again and it will do what I asked. Or it will say there was a glitch. Try again later. How do I fix this problem? I am a loyal Google person but this is getting annoying trying to make my house a smart house.

4 REPLIES 4

Princesss
Community Specialist
Community Specialist

Hi Brettmay98,

 

Thank you for reaching out.

 

Sorry to hear about your experience with your Google Nest Hub. I'd be happy to help you out resolve this by answering these questions first.

  • How far is your Google Nest Hub from the router?
  • Are there any Google Home/Nest speakers connected on the same network?
  • Are there any changes made on your network before you experience this?

Let's go ahead and reboot first your router by unplugging it from the power source for a few minutes and plug it back in. As soon as it is up and running, perform a complete reset to your Google Nest Hub and follow the set up guide.

 

Hope to hear from you soon.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi Brettmay98,

 

I'd like to follow up on this hoping that the steps I provided worked.

 

Let us know if you still have questions and I'd be happy to answer it for you.

 

Best,

Princess

Jake
Community Specialist
Community Specialist

Hey Brettmay98,

 

I wanted to check in and ensure the steps Princess_S provided worked out for you. Please let us know if you are still having, as I will be locking the thread in 24 hours due to inactivity. 

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey Brettmay98,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake