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Google mini 2nd Gen will not factory reset or connclect to my home

Kimberley
Community Member

Hi,

My granddaughter brought her Google mini to our home.  I tired to add it to our home.  Our home can see the mini and will ask if we want to add it but it says that it cannot connect.  I tried to do the factory reset and that did not work.

4 REPLIES 4

Jake
Community Specialist
Community Specialist

Hey Kimberley,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Kimberley,

 

I wanted to check in and see if you are still in need of any help with the device not wanting to restart? Please let me know, as I would be happy to assist.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Kimberley,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Kimberley,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake