11-24-2021 11:02 AM
Hi my google mini doesn’t stay logged in, every day I have to log in through the google home app (it’s been like this for a long time), and now it won’t even play music when asked or it won’t listen to commands! Is this a normal thing with mini? It’s frustrating when you pay so much for these and then they don’t work!!!
11-24-2021 12:03 PM
There isn't a login for the Mini per se. The Mini is associated with your Google account by virtue of you going through the setup while logged into the Google Home app with your Google credentials.
When you use the wake word of "Hey Google" do the lights on the top turn on? Does it respond in any way?
11-24-2021 01:39 PM
Hi yes it says please log in through the google home app, I have to go through the setup process every day! I’ve given up using it… is there something I can do to fix it?
04-07-2022 01:28 PM
Hey all,
Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
04-11-2022 12:20 PM
Hey all,
I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.
Best regards,
Jake
04-11-2022 03:28 PM
Same. See the post towards the bottom. I have to add it again each day.
04-11-2022 02:11 PM
Hi Jake
yhis definitely hasn’t been resolved, I’ve stopped using my mini because it really is annoying having to log in every day…
thanks
cheers
bec
05-09-2022 11:41 AM
Hey all,
I am sorry to hear the issue is still present, and for the delayed reply once again. Do you mind me asking what troubleshooting steps you have tried? I would like to look further into the issue for you. Please let me know.
Best regards,
Jake
05-09-2022 07:07 PM
I’ve tried:
Unplug, replug.
Factory reset.
Remove device and reinstall
nothing seems to work
05-13-2022 11:45 AM
Hey BG1,
I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.
If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.
Best regards,
Jake
05-17-2022 12:17 PM
Hey BG1,
I wanted to check in and ensure you have filled out the form for our Team? Please let me know if you have any questions from here, as I would be happy to answer.
Best regards,
Jake
05-17-2022 12:36 PM
Yes I filled out the form. It seemed like I was entering the same info I’ve said here
05-17-2022 12:23 PM
i've done all this too and nothing... it's an expensive paper weight
11-24-2021 02:36 PM
That's very bizarre. Do you still see the Mini on the Home App screen anywhere?
If it's not, what do you do to add it back to your Home App? Go through the process of clicking on the + and choosing Setup New Device?
02-25-2022 09:22 AM
I have the same issue. I have to add it all over again using the + step.
05-17-2022 12:25 PM
yes i have to add new device everytime...
06-15-2022 12:13 PM
Hey all,
I am sorry for the confusion with the form. The form is used to escalate the issue to a higher Team, who will then email you with more details. Please let me know if you have any other questions from here, as I would be happy to review.
Best regards,
Jake
07-28-2022 10:31 AM
Hey there,
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.
Best regards,
Jake