Google mini glitch

[Kar23]

• On my 2 Google minis, every time I ask a question it says There was a glitch please try again in a few seconds, I’ve rebooted both and my wife and nothing fixes it , any advice ?

[Ashepherdson]

How is the wifi signal at your minis location? Can you try to (temporarily) relocate them to see if it's a signal issue? 

[Kar23]

Thanks for the help , The minis are very close to the router , one is in the same room as it and the other one is the the room right above it .

[Ashepherdson]

Okay , do you know if ipv6 is enabled on your router? If so, please try disabling it and see if that does the trick.  

[Muddi]

Hey Kar23,

Thanks for bringing this up. I appreciate @Ashepherdson foe helping here.

My apologies for the late response. I know how hard it is not having a working device when needed. I'd love to help! Please follow these steps below that may help us fix the issue.

1. Make sure that your Google Home Mini is within 15-20 ft. away from the router to get enough signal from your network.
2. Reboot your Google Home Mini and router by disconnecting them from the power source and leave them unplugged for 1 minute. Once done, plug them back one at a time with intervals.
3. If it's still the same, reset your device. On the bottom of Home Mini, press and hold the factory reset button located below the power cord. Look for a circle etched into the base. After 5 seconds, your device will begin the factory reset process. Continue to hold for about 10 seconds more, until a sound confirms that the device is resetting.

Let us know how it goes.

Cheers,

Muddi

[Muddi]

Hey Kar23,

I just wanted to check if the troubleshooting steps shared help?

Cheers,

Muddi

[Muddi]

Hey Kar23,

I just wanted to check if the troubleshooting steps shared help?

Cheers,

Muddi

[Kar23]

Hi Muddi , I’ve tried all of that before and still no luck , thanks for the advice .

[Muddi]

Hey Kar23,

My apologies for the delays. We appreciate your efforts. To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Nest Mini). Once done, check if your device will have the same behavior.

Keep us posted.
 

Cheers,

Muddi

[Kar23]

I’ve done that already too and same issues , thanks 😊 

[Kar23]

I’ve tried that already, still the same results … 

[Muddi]

Hey Kar23,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[Muddi]

Hey Kar23,

I just wanted to check if you are able to fill out the form?

Cheers,

Muddi

[Kar23]

It’s keeps saying there’s a problem with the form refresh the page and try again , I’ve done it so many times it’s frustrating.

[Muddi]

Hey Kar23,

Sorry about that. I'll go ahead and create a case manually so we can send you an email on your account associated with your community profile. By the way, please provide the current firmware version of your device.

To check which firmware version you're on, follow these steps:

1. Open the Google Home app .
2. Touch and hold your device's tile.
3. Tap Settings > Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX."

Keep us posted.

Cheers,

Muddi

[Muddi]

Hey Kar23,

I just wanted to follow up on this. Please provide the firmware version of your device to further isolate the issue.

Cheers,

Muddi

[Kar23]

Hi Muddi , 

sorry I was away 

Mini 1 Cast firmware: 1.56.282045

Nest  Cast firmware: 1.56.299498

Mini 2 Cast firmware: 1.56.299498

Thank you .

[Muddi]

Hey Kar23,

Thanks for coming back to us. Could you try to fill out the form again. If you still encounter the same issue, please try using a different browser or device.

Let me know how it goes.

Cheers,

Muddi

[Kar23]

I tried a different browser and it still says “ refresh this page and try again . Sorry there was a problem with the form … “

[Muddi]

Hey Kar23,

Thanks for trying. We got an update from the team that the form is now working. Please try again to fill it out and let us know once done.

Cheers,

Muddi

[Kar23]

I’ve just done that Muddi , it worked 😊😊

[Muddi]

Hey Kar23,

We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.
 

Cheers,

Muddi

[Kar23]

Thanks Muddi , yes I received an email for pictures of the serial numbers which I’ve forwarded on , thanks for your help 😊

[Mlabrador]

Hi Kar23, 

Chiming in — you're welcome. Also, please be advised that this thread will be locked. Thank you. 

Best, 
Nikki

[Kar23]

I’m not sure what that is but I’ll try to look into it in the morning, thanks for your reply 😀