10-14-2021 10:28 AM
Mi Google home mini no respondía a mis solicitudes así que lo intente reiniciar de fábrica al principio todo parecía bien pero después no encendían las luces más que la luz verde de reinicio y si suelto el botón se apaga ya lo desconecte y lo volví a conectar dejando diferentes tiempos primero fue un minuto luego 5 ,lo volví a intentar reiniciar y no pasa de la luz verde .
10-22-2021 10:10 AM
Hello Herikc,
Thanks for reaching out. Oh no! I am sorry to hear that your Google Nest Mini is not powering on. I understand your concern and would be more than happy to help find a solution.
First, could you try this troubleshooting step?
After plugging in the power cord back in the final time, wait a few moments for the device to reset. It will announce "Welcome to Google Home" to signify that it's ready for setup.
Please let me know if this helps resolve the issue or not. I look forward to your response.
10-25-2021 10:01 AM
Hi there,
It's been a few days since we have heard from you. Just checking to see if you were able to try out the troubleshooting steps above. Please keep us updated, let's get this issue resolved!
10-26-2021 10:27 AM
Hi All,
We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.