Google mini

[Fletch_b]

I will set a timer on my mini and it will confirm the timer but the timer will not go off. I have reset it, rebooted it and even asked it to verify the timer. Even going through all of that the timer still doesn't go off. Is this just a glitch or is there an update that needs to be installed? 

[Princesss]

Hi Fletch_b,

Thanks for reaching out.

Sorry to hear about this. Let's go ahead and sort this thing out by answering these questions:

• What's the exact command that you're using?
• Aside from this Google Home Mini, do you have other Google speakers that shows the same concern?

Lastly, could you please provide the cast firmware version of your Google Home Mini?

To check the firmware version:

1. Make sure the mobile device is connected to the same Wi-Fi or linked to the same account as the Google Nest or Home device.
2. Open the Google Home app .
3. Tap the device card of the preferred speaker or display.
4. At the top-right, tap Settings Device information.
5. Under Technical information, find Cast firmware:X.XXX.XXXXX.

Keep us posted.

Best,

Princess

[Princesss]

Hi Fletch_b,

Thanks for responding.

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

[Fletch_b]

• I tried to fill out the form but it keeps saying that there's an error with it. 

[Azarco]

Hey Fletch_b,

Yikes! Could you try using a different phone or a different browser in filling out the form?

Thanks,

Alex

[Princesss]

Hey Fletch_b,

I've seen here that you were already assisted by one of our higher tier of support. I'll consider the post complete and will lock the thread in 24 hours. Let's continue working on that channel so we can assist you further.

Best,

Princess

[Muddi]

Hey Fletch_b,

Chiming in to follow up on this. Please provide the information needed as this will help us investigate the issue.

Cheers,

Muddi 

[Princesss]

Hi there,

I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting! 

Best,

Princess

[Fletch_b]

Sorry. Thing got hectic.

The command that I give is simple. "Hey Google timer 10 minutes" or "hey Google alarm 6am". 

Cast number is.

1.5.279716.