Google nest audio Not responding

[Avinashs551]

Hi , 

   When i try to turn on my google nest audio , i see all the lights on at start and then for some time its just blinks as if it is taking time to load and later there's no response . Its not responding to any keywords , no audio even if i mute/unmute the speaker , not able to hardrest too . In the app the device is not responding . Tried rebooting it from app but unable to do it . 

[Princesss]

Hi Avinashs551,

Thanks for reaching out.

Sorry to hear about what's happening with your Google Nest Audio. A few things I'd like to ask:

• When did this start to happen?
• Are there any lights showing after you say "OK Google" or "Hey Google"? What LED lights are showing?
• How far is the Nest Audio from you when you try to command it?
• Are there any other Google Nest speakers set up on your home?

Let's go ahead and try first to reboot the Google Nest Audio by simply unplugging it from the power source for a few minutes, making sure that you are also using its original power cable. In case you still experience the same thing after unplugging it, perform a complete reset and let's see if it works.

Keep me posted.

Best,

Princess

[Muddi]

Hey Avinashs551,

Chiming in to see if the troubleshooting steps shared help? Feel free to update this thread, and we're happy to assist you further.

Cheers,

Muddi

[Princesss]

Hey Avinashs551,

Chiming in to check if you still need help with this? Hope the previous post helped, otherwise I’ll be locking the thread.

Best,

Princess

[Princesss]

Hi there,

I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting!

Best,

Princess

[Avinashs551 · Accepted solution]

Hi everyone , 

  Just wanted to update i did get in touch with the Google customer care and they helped me out in resolving the issue . 

I had to perform a hard reset  , turning it on and off for 10 times and after that hardreset it works flawless back to normal again . It's been a long time since the issue has been fixed and i haven't come across any issues as in such .

[Mlabrador]

Hi Avinashs551, 

Appreciate you for updating this thread with your resolution, it's a big help. Just reply to this thread if you need more help. 

Best, 

Nikki 

[Princesss]

Hi everyone,

It's good to know that the steps shared by @Avinashs551 worked. I'll consider this case complete and will lock the thread in 24 hours.

Feel free to start a new thread if you need assistance with your Google speakers.

Best,

Princess

[fadhil69]

Hi Avinashs551,,

Many thanks for your sharing information. I have same trouble with my Nest Audio.

Could you tell us when you turning it on and off for 10x, the mic button is on or off?

[Princesss]

Hi fadhil69,

Thanks for posting.

Could you please verify what's happening with controlling your Google Nest Audio? We'd like to know more details so we can start some steps in resolving this.

Looking forward to your response.

Best,

Princess

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Muddi]

Hey folks,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Cheers,

Muddi