Google nest hub screen burn.

[Caspilcueta92]

 

The screen from my google nest hub has started to show some horizontal green stripes everytime it gets activated (lights, voice commands, touch)

[Caspilcueta92]

Does anybody else have had this issue and know how to fix it ? 

[Azarco]

Hey Caspilcueta92,

Thanks for reaching out — let me help you out.

A few questions: when did the behavior start? Was the device dropped or knocked over? Also, where and when did you purchase your Google Nest Hub? Could you try resetting your Nest Hub and let us know if that helps?

Looking forward to your response.

Best,

Alex

[Azarco]

Hey Caspilcueta92,

How's it going with your Nest Hub? Feel free to respond to this thread if you still need help with your Google Nest display.

Thanks,

Alex

[Jake]

Hey Caspilcueta92,

I wanted to check in, and see if you saw Alex's post. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

[Caspilcueta92]

Yes. I did. I replied to it. But I still have problems with the screen.  

[Princesss]

Hi Caspilcueta92,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Muddi]

Hi Caspilcueta92,

Chiming in - have you had the chance to fill out the form?

Cheers,

Muddi

[Muddi]

Hey Caspilcueta92,

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi

[Caspilcueta92]

hello!

it started like a month or so. I didn’t really pay much attention because I thought it needed to update or something. But the horizontal green lines started to increased. 
the devices has always been plugged on my nightstand and never been dropped. 
I tried resetting it and rebooting it according to what I was told by the google customer service / help desk through  Facebook messenger.

I do not remember exactly when I bought it but it was around may-June of last year.