05-26-2022 10:52 PM
Google Nest mini acknowledge radio station and states that it will play it through Tunein but then only silence. How do I fix it
Answered! Go to the Recommended Answer.
06-21-2022 05:54 AM
Hey folks,
I understand this issue has been ongoing for quite some time, and I apologize for the inconvenience it has caused so far. We've shared this information with our team, but do not have any updates to share right now.
Cheers,
Muddi
06-27-2022 07:16 PM
Hi folks,
I'm happy to hear that some of the stations are now working. Let's keep monitoring it as the team is still investigating due to the fact that there are other stations that can't be played. I'll keep updating this thread as soon as I have additional information to share.
I marked my previous post as a "Solution" to pin my post on this thread so everyone can see it immediately without the need to scroll down just to see that our team is already investigating the issue.
@CanadianClub: I'm one of the Community Specialist for Google Home/Nest devices. We are all humans here and not bots. Also, we kindly remind you to please be respectful of others’ opinions here in the community, and stay polite and assume good intent as per our community guidelines.
Regards,
Muddi
07-06-2022 03:24 PM
Hey folks,
I'm checking in on this thread to see how many users are still having the same issue with TuneIn. Please do not forget to provide your location, radio station that you're having an issue with, and the type of Google Home/Nest device that you have. This information will be very helpful for the team to isolate the issue further.
Cheers,
Muddi
07-14-2022 06:23 PM - edited 07-14-2022 06:25 PM
Hey folks,
We appreciate all your patience. No new updates for now. If you still have the same issue on your devices, please do not forget to send feedback using the keywords: "GHT3 Unable to play <name of station> in Tune In." Also, update this thread with your country and device.
Rest assured that our team is working vigorously on this issue. I'll update this thread again once I got more information to share.
@MarsHotel : Is it happening on a specific station only?
@skram : Thanks for the information. I already forward it to the team.
Cheers,
Muddi
08-08-2022 08:13 PM
Hi everyone,
For those who are still experiencing the issue, please provide the following info:
To check which firmware version you're on, follow these steps:
Best,
Princess
08-15-2022 11:04 PM
Hi Princess,
I don't really got you mean. I firstly post an issue here and you asked to fill in a form. Then once I filled in the form and you said need to provide the information again in this forum and I did. Now, you asked me again to fill in the form? It's an endless process and does it really help since many people had already reported issues and it doesn't seems to be an individual device or account issue.
Henry
08-16-2022 03:35 PM
Hi siubut,
Sorry for the confusion. I've seen that you have been assisted via email. Let's continue our conversation via that channel so we can assist you further.
I'll consider this post as complete and will lock the thread in 24 hours.
Best,
Princess
06-16-2022 05:37 AM
I can't be the only person having this issue. In the past 4-6 weeks, every time I ask my google mini to play the radio, it plays an ad then goes silent. I also am unable to cast audio from a radio app to the google mini, but Spotify is working fine. I've chatted with two different agents who have both said "the engineers are working on it." I just don't get how it takes so long to fix this issue when it seems to be widespread. Is anyone else having this problem and do you have any solutions?
06-16-2022 07:07 AM
Yes, me too. I can't play radio anymore. It has been happening all my Google home speakers (I have 4). In addition 8/10 times on my Sonos it doesn't play either, about 2/10 it works. What is going on, and why can't I find anyone else talking about this... or even a solution.
06-17-2022 06:10 AM
I’m having the same issue with my Google nest hub. Music plays for a short while and then just stops. This started about 3 months ago and I’m done everything except throw the hub out the window. It’s very frustrating as I like to have music playing throughout the day.
06-20-2022 05:31 AM
its a bug that google doesn't seem to want to address/acknowledge. As a work around.. when you repeat the request to the mini 4 or 5 times it may start working.
06-21-2022 01:21 PM
Hey all,
I am sorry for the late reply and for the trouble you are having with playing Tune In. This is a known bug, and our Team is looking into the issue at this time. I understand this is not the most ideal, and I will be sure to update you all when more details are released.
Best regards,
Jake
06-24-2022 09:27 AM
Hey all,
I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.
Best regards,
Jake
06-24-2022 09:31 AM
Hi there, I'm still having the same issue, nothing has changed on my end.
06-29-2022 10:23 AM
Hey all,
I am sorry to hear you are still running into the issue. I did follow up with our Team, and they are still looking into the trouble with Tune in. I know this is not an ideal situation, and I will be sure to update you with more details once our Team provides those. I do appreciate your patience, and please let me know if you have any questions from here.
Best regards,
Jake
07-01-2022 11:33 AM
Hey all,
I wanted to check in with you. At this time, our Team is still looking into the issue. Please let me know if you have any questions from here, as I would be happy to take a closer look.
Best regards,
Jake
07-01-2022 08:10 PM
Hey thanks for checking in. This is still an issue however I've just stopped using my google mini because without the TuneIn feature, it's not useful for me.
07-01-2022 09:41 PM
So for the last 4 days. It has worked for me. Hopefully, problem is solved.
06-24-2022 10:42 AM
I am still having the exact problem. Nothing has got better. So at the moment. Tune in does not work google home or chromecast. Even if I use the Tunein app, it will play on my phone, when I select cast to device, it won't cast to a chromecast. I have 3 chromecasts, it won't work with any.
The only work around is to play it on a PC using chrome browser and then select cast to speaker.
But I cant ask my google home to do it. I can't use my phone or the app. Why isn't this affecting everyone? If it were I would expect to see issues posted everywhere.
07-04-2022 01:55 PM
It appears to work for me now. Last 7 days it's working. 🙂
07-04-2022 08:52 PM
Hey folks,
Chiming in - we have duplicated this thread to the main one here. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.
Cheers,
Muddi
07-12-2022 04:16 PM
Hello,
I am in Brisbane. When trying to play my local ABC radio station by saying "play ABC radio Brisbane on TuneIn" it streams ABC radio Sydney and pats itself on the back for doing a great job. Similarly if I ask it to play triplej, it for some reason plays the triplej station from Mackay.
It's a google nest hub and the system firmware version is 295071, cast firmware is 1.56.295071.
I've spoken to someone from google and gone through the troubleshooting with them but nothing has worked.
07-12-2022 05:02 PM
Hey Morten1,
Thanks for sharing all the information. Please provide the case ID, so I can check what happened.
Cheers,
Muddi
07-12-2022 05:08 PM
9-6109000033058
07-12-2022 08:06 PM
Still not working for any radio stations on Google hub V1. In Vermont, USA. It works correctly on a Lenovo clock that is on the same network using the same account.
07-13-2022 06:34 PM
Hey Morten1,
Upon further checking looks like the issue is the radio station itself and not with your Google Nest Hub Max. Have you tried reaching out to the station itself? I'll still include the station on the lists for tracking.
@MarsHotel: Have you tried resetting your device to refresh all the settings?
Cheers,
Muddi
07-16-2022 06:00 PM
It works on my other google speakers so I doubt it's ABCs fault.
07-25-2022 01:40 PM
It seems to work now. I haven't changed anything.
07-25-2022 07:28 PM - edited 07-25-2022 07:30 PM
Hi everyone,
Can anyone confirm if it's already working on their end now? Let's continue to respond to this thread for more updates about this topic.
Best,
Princess
07-25-2022 08:13 PM
Ontario, Canada. I reported that it started working fine about 2 weeks ago and has continued working since. We have 1 home and several minis and mostly stream CBC radio 1 and 2.
07-26-2022 11:34 PM
Hi. It's working now!
07-13-2022 07:39 PM
Yes, I've tried a full factory reset. The hub just responds with "Something went wrong" or "I don't know how to do that" or "I looked for xxx and it isn't available or can't be played now".
07-15-2022 08:14 AM
Are there workarounds? Other radio player apps for people to use?
06-29-2022 01:50 AM
Hi I have been away and my previous post has been locked
I tried to reply to email but it bounced
It worked once but has stopped
07-05-2022 11:56 AM
Hey Headwig56,
I wanted to reach out and provide more details. At this time, our Team is looking into a bug that has to do with Tunein not working. I understand that this is not the most ideal situation, and we will be sure to update our users once the bug has been fixed. Please let me know if you have any questions from here, as I would be happy to review.
Best regards,
Jake
07-08-2022 10:31 AM
Hey Headwig56,
I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.
Best regards,
Jake
07-10-2022 02:18 AM
Yes it is still not working
07-12-2022 10:54 AM
Hey Headwig56,
I am sorry to hear you are still running into the issue. I did follow up with our Team, and they are still looking into the issue. I know this is not the most ideal answer, and I will be sure to follow up with our Team in a couple of days to review further for you. Please let me know if you have any questions from here, as I would be happy to assist.
Best regards,
Jake
07-15-2022 10:44 AM
Hey Headwig56,
I wanted to check in with you, and let you know our Team is still looking into the issue. I am sorry for the trouble you are running into, and please let me know if you have any questions from here.
Best regards,
Jake
07-26-2022 08:22 AM
Hey Jake
Replying to you as you may have better access to use this I've experienced this lack of station playing for maybe 5, 6 weeks.
It's got better inasmuch as several unavailable stations have slowly come back. But just one, radio new Zealand concert does not When I ask Google home (various types) to play it, the output (again, various) actually locks up and I can no longer cast anything to that speaker. Another station and even BBC stations are locked out. Google home says its playing, but it cannot until that request times out or is cleared by my app I think TuneIn has a release channel problem, not Google home Hope that Thanks
07-26-2022 03:38 PM
Hi everyone,
Thanks for responding.
@SGi, glad to know that it's already working. Thanks for the update.
@batsmith, it's good to know that there are other stations coming back. Let's keep on monitoring it for the meantime while this thread is open. Let's all hope that TuneIn would eventually update the radio stations from their end.
Best,
Princess
07-26-2022 05:46 PM
Still not working for any radio stations I try. Located in Vermont, V1 Nest Hub.
07-27-2022 04:36 PM
Hi everyone,
Thanks for the update.
@Adamfog, glad to know that it's already working now.
@MarsHotel, let's go ahead and try to perform a complete reset and see if that would make any changes. If the steps didn't work, fill up this form with all the needed information then let me know once done.
Best,
Princess
07-27-2022 04:47 PM
@Princesss I have already performed factory resets multiple times. That's just routine troubleshooting for all Google products.
I'm done supplying more information, there's plenty of info supplied in this forum.
In my opinion, Google is no longer capable of delivering reliable products. I have similar unexplained functionality from almost every Google device I own. I'm now in the process of negotiating refunds for all my devices so I can switch to another platform.
08-02-2022 06:53 AM
@MarsHotel How are you negotiating refunds? I have 3 devices and am thinking of switching too. I was going to buy a new Chomecast TV but ended up buying a Firestick during Prime Days (because of how this issue is not getting solved). Loving the Firestick and am now considering dropping my Nest Hub, 2 nest minis and my older chromecast for Amazon products to align with the new Firestick. But of course cost is a factor for replacing that many devices, so any refund would help defray that cost.