I'm also facing connectivity issues. I'm able to locate my Google nest mini in Google home app. When I try to connect it tries and says 'couldn't communicate with Google device' and all four lights turn blue. I tried to do factory reset by pressing on top of orange light but not getting any response. I unplugged device few times, but no luck. Device was working fine but after changing my router to dual band router , this problem is occurring.
Make sure your Google Home or Nest device is within 15 - 20 ft (4-6 m) of the Wi-Fi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.
Make sure Wi-Fi, Location Services and Bluetooth are turned ON on your phone or tablet.
Turn OFF mobile/cellular data.
Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.
Restart the Google Home app.
Android: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app.
iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app. On older devices with a home button, double-click the Home button, then swipe up on the Google Home app.
Turn Wi-Fi off and on again on your phone or tablet.
Reopen the Google Home app.
If none of the steps above help, factory reset the device. Note that this will clear your data from the device and can't be undone. You may also want to try setup using a different phone or tablet if you have one, just to test.
Sorry for the late reply. I wanted to follow up and ensure you saw davidking post? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.
