12-05-2023 01:48 AM
I have two google nest devices in my home. Both of them stopped working. When I restarted them and attempted to add them as new devices it wouldn't finish configuring. On the nest it says that to I need to finish set up on my device. I pressed the blue button and it went to a white screen.
12-08-2023 10:57 AM
Hi Jess533,
Thanks for posting—let's get this sorted out. Are you using a dual-band router? Try connecting your Google Nest Hub devices on the other band. If the issue persists, try these steps:
If Google Nest Hub connects and finishes the setup using the Hotspot, the issue is likely with the connectivity to your Wi-Fi. To further isolate it, continue to the next steps:
Keep me posted.
Regards,
Alex