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Google nest stuck on G screen

Angela_hopkins
Community Member

Hiya

hoping someone can help please 🙏

 

I’ve done a new post as all the ones I’ve read are a few years old, about a week ago my nest wasn’t showing the time when I was in the kitchen so I unplugged it and plugged it back in and it was stuck on the g startup screen. I’ve tried the recommended reset but then it just goes back to the g screen after the 10 second countdown 😞 

 

it not used that often maybe once/ twice a week and mostly to play music and always plugged in (as used as a clock) 

 

does anyone know what the problem might be and possibly how to fix it?

thank you 

1 Recommended Answer

GoogleNestTeam
Community Manager (Admin)
Community Manager (Admin)

Hey all,

Thank you for your patience with this. We’re rolling out an update that will fix the issue impacting 1st gen Nest Hubs and it should reach all users by early next week. If you continue to experience this issue after next week, let us know by replying to this post.

View Recommended Answer in original post

80 REPLIES 80

Locke243
Community Member

We have just to face it, they don't give a sh**.

If we want that it to work, we have to buy a new one... -.-

similar to Apple, we brake it, you pay it...