09-11-2021 04:01 AM
Hello
I have moved to a new home and I have been trying to connect my google nest but I can’t do it. I have tried everything: resetting, deleting previous home, connecting to wifi, connecting to its on network. Nothing works! I have noticed that every time it says “did you hear the sound” I don’t hear anything. I have selected yes I can hear to see what happens and it takes me to select wifi and when it tries to search no wifi network shows up. My wifi works perfectly fine so I am wondering if my google nest is broken? It used to work fine.
09-14-2021 02:12 PM
Hello Maji,
We're sorry to hear about your malfunctioning Mini. We appreciate all your troubleshooting efforts! Since the issue hasn't resolved, I've made a case and sent it up to our support team. Please be on the lookout for an email from us soon.
Best,
Ai