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Google nest

Maji
Community Member

Hello

I have moved to a new home and I have been trying to connect my google nest but I can’t do it. I have tried everything: resetting, deleting previous home, connecting to wifi, connecting to its on network. Nothing works! I have noticed that every time it says “did you hear the sound” I don’t hear anything. I have selected yes I can hear to see what happens and it takes me to select wifi and when it tries to search no wifi network shows up. My wifi works perfectly fine so I am wondering if my google nest is broken? It used to work fine.

1 REPLY 1

ai
Community Specialist
Community Specialist

Hello Maji, 

We're sorry to hear about your malfunctioning Mini. We appreciate all your troubleshooting efforts! Since the issue hasn't resolved, I've made a case and sent it up to our support team. Please be on the lookout for an email from us soon. 

Best,

Ai