Google news no longer showing video (using google hub)

[EricLee]

Last time, when I ask "tell me some news" with google hub (both my hub max and hub 2), it will show news brief with video.

example, Reuters 5-minute News Briefing which included video

Now, all news only only audio, no longer showing any video.

[Princesss]

Hi EricLee,

Thanks for bringing this up.

We're sorry to hear about this issue. Could you tell when did it start to happen? Have you made any changes on your news source from the Home app? Let's try this command: "Hey Google, play <news source> news". Let's see if this would make any difference.

Let us know how it geos.

Best,
Princess

[EricLee]

Hi Princesss, the issue started a month or two back. Using the same source (like Reuters, DW) and it only play audio without any video. Last time, I can select news source with video. But now, the option is no longer available. Is the video permanently disabled for news?

[Princesss]

Hi EricLee,

Thanks for responding. Let's perform a complete reset to your device by following the steps on this link. Let me know if this would make any changes on its behavior.

Best,

Princess

[Princesss]

Hi EricLee,

Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,

Princess

[Princesss]

Hello there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess