Google won't play Pandora. Help!!!

[Rdianco]

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Original Poster: Oscar Ruiz-Ramirez 

My Google won't play music from my Pandora. It state's "Playing music on Pandora. Sorry something went wrong, when ready give it another try".

[Rdianco]

Hi Oscar Ruiz-Ramirez,

Thank you for your post. I am sorry to hear that your Pandora has stopped working. I would be more than happy to look into this issue. First, I have some questions:

• Which Google device is this post in regard to? (model name, generation number)
• Is this a new issue? Was your Pandora working before?
• Is your Pandora account logged in on your other devices?
• Are you seeing any error messages on Pandora?
• Is this also happening with all types of media besides Pandora? (YouTube, Spotify, Radio, etc.)
• Is your device powering on and responding to commands?
• Have you tried to reboot and Factory Data Reset your device? Does the issue still occur? 
  A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. Note: This action will clear your data from the device and can't be undone.

I look forward to your response, thanks.

- From Frances (Community Specialist)

[Rdianco]

Which Google device is this post in regard to? (model name, generation number) 

Google Nest WiFi Router - AC2200 Smart Mesh WiFi Route 

Is this a new issue? Was your Pandora working before? 

When I first got the item, last year, it was working great. Just the beginning of this year, it started to act up. 

Is your Pandora account logged in on your other devices? 

Yes, I have it on my phone, smart TV's, however, I have signed off everywhere, and resigned in yet the problem is still occurring. 

Are you seeing any error messages on Pandora? 

No error message from Pandora 

Is this also happening with all types of media besides Pandora? (YouTube, Spotify, Radio, etc.) 

Yes, I cannot play anything. 

Is your device powering on and responding to commands? 

Yes, however, it disconnects from my lights time to time. I reset the WiFi and then it works, annoying but it works. 

Have you tried to reboot and Factory Data Reset your device? Does the issue still occur? 

Yes. I've rebooted the entire modem as well. Issue keeps on occurring. 

A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. Note: This action will clear your data from the device and can't be undone.

- From Oscar Ruiz-Ramirez (Original Poster)