Grey GScreen

[troydsharp]

Help!!!! Love my google home hub but seems to of packed it in. I tried factory reset and no difference.. left unplugged.  One minute it was working fine and went to grey g screen for no reason… what to do?

[stanase]

Join the group here : https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Hub-stuck-on-grey-g-screen-factory-rese...

[Muddi]

Hey troydsharp,

Thanks for dropping by and I appreciate @stanase for sharing the link of the main thread. I know how it feels when you're having issue on your Google Nest Hub. Rest assured that our team is aware of this and is already looking into it. I'd like to gather some details — when did the this start? Are you using the official power adapter that came with the Nest display? Also, have you tried plugging the device to a different power outlet?

Also, we'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Cheers,

Muddi

[Muddi]

Hey troydsharp,

I was able to locate the case created for your concern. Please check your inbox and confirm if you were able to receive it by updating this thread.

Here's the case ID for your reference: 1-7968000032779.

Cheers,

Muddi

[Muddi]

Hey troydsharp,

I'll lock this thread now as the issue is resolved. Feel free to open a new one if you happen to encounter some issues or if you have more questions in the future. 

Cheers,

Muddi