Grey screen

[Rangarajan70]

My google nest is stuck at “G”.  I have tried all solutions and nothings happening, unfortunately I cannot locate my receipt. Can anyone provide a working solution?

[Muddi]

Hey Rangarajan70,

Thanks for bringing this up. My apologies for the late response. I know how challenging it can be not to have a working device when needed. Rest assured that our team is aware of this and is already looking into it.  I'd like to gather some details:

• Have you tried plugging the device to a different power outlet?
• When was this issue (stuck on gray G logo) first noticed?
• Was the device already in this state when you first discovered it?
• If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
• Did you unplug the device or was there a power outage shortly before you discovered this issue?

Please try these steps below that may help us fix the issue:
 

1. Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plugs the device back in. Release the volume button once the device turns back on.)
2. Attempt a factory reset once the device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)

Let us know how it goes.

Cheers,

Muddi

[Princesss]

Hey Rangarajan70,

Chiming in to check if you still need help with this?

Hope the previous post answered your question, otherwise I’ll be locking the thread.

Best,

Princess

[doubleu]

I'm having the same issue. I have tried factory resetting the device, but that doesn't do anything