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Group speakers casting not working with Harman Kardon Enchant 1300

FFS
Community Member

I've had this set up for the last 10 months in working order, this week the soundbar stop casting sound.   -  I have 2 nest audio speakers and a Harman Kardon Enchant 1300 in a Group to chromecast my music.   When I cast the music, there is no sound from the HK 1300. The soundbar is connected to the chromcast group, displaying info and if I turn the soundbar off, all the nest speakers would stop playing. Chromecast to the HK 1300 alone or in a Group with the 1st gen google home speaker with no issue (two speakers sound working).      I've deleted groups and reset all the speakers.   When I group the new nest audio speaker with the HK 1300, no chromcast sound is coming out of the HK 1300.  This issue is only not working properly with the current nest audio speakers.  

33 REPLIES 33

MarcelL
Community Member

I have the exatly same problem with my HK Citation 300 and  HK Multibeam 700. Nest Hub and Nest Audio are playing and HK- diveces are silent. 

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Thanks for sharing details about the issue here. Apologize for the late response.

 

I know how challenging it can be when you're having issues playing music on speaker group. Please note that Third-party Cast devices like soundbars with Chromecast built-in will need to be updated to Cast firmware 1.52.272222 and above to work on the speakers group. If your device is not receiving the update - please contact the manufacturer to check if you can force the update on your device.

 

Hope this helps.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey folks,

 

It's been some time since this thread was updated. Does anyone here need assistance?

 

Cheers,

Muddi

fluxx0r
Community Member

I have the HK 1300 Enchant Soundbar also, same problems here!

No actual Cast firmware from Harman Kardon. I hope that you can accelerate the update for this device.

Muddi
Community Specialist
Community Specialist

Hey Shai,

 

Thanks for the update. To confirm, are you using Harman Kardon Enchat 1300? What is the current firmware version of your speaker?

 

Looking forward to your response.

 

Cheers,

Muddi

Shai
Community Member

Hey muddi thank you for your reply. 

System firmware :

1545620863

Cast firmware:

1.28.102057

Muddi
Community Specialist
Community Specialist

Hey Sahi,

 

Thanks for the update.  Please note that Third-party Cast devices like soundbars with Chromecast built-in will need to be updated to Cast firmware 1.52.272222 and above to work on the speakers group. If your device is not receiving the update - please contact the manufacturer to check if you can force the update on your device.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey folks,

 

It's been some time since this thread was updated. Does anyone here need assistance?

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey folks,

 

I haven’t heard back, so I’ll be locking the thread in 24 hours due to inactivity. Thanks for posting! 
 

Cheers,

Muddi

Shai
Community Member

Hi, no solution for me yet. I contacted harman kardon in every platform I found but still no solution. 

Muddi
Community Specialist
Community Specialist

Hey folks,

 

We understand how you feel about these changes on Audio group with your third-party speakers, and it is best to contact your speaker manufacturer for an updated firmware on your devices. Rest assured that your feedback will be pass over to the team.  Let me know if I can assist with anything else, otherwise I’ll be locking this thread after 24 hours.

 

Cheers,

Muddi

MBlom
Community Member

Same here with Citation Tower. 

Muddi
Community Specialist
Community Specialist

Hey MBlom,

 

Thanks for reaching out, and my apologies for the late response. To confirm, do you have a Google Home/Nest device? If yes, what specific Google Home/Nest speaker do you have? Do you have the same setup as described by OP? Also, what are the troubleshooting steps that you're tried?

 

Cheers,

Muddi

Azarco
Community Specialist
Community Specialist

Hey MBlom,

 

We wanted to check back in to see if you still need help with this. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hi folks,

 

Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Kind regards,

Alex

FFS
Community Member

The soundbar is still not working properly. The current HK 1300 firmware is 1545620863 / cast firmware 1.28.102057 .  I have requested and waiting for Harman Kardon to update the firmware.      I'm waiting for the Cast firmware 1.52.272222 to arrive

fluxx0r
Community Member

I have exactly the same version and problems 😞

bfrancese
Community Member

Same issue here. Can't resolve.

FFS
Community Member

I called Harman Audio at (877) 871-6755 and reported this issue. If you have the same issue, contact them and have them do a castware update on the soundbar.    I have multiple new Nest Speakers connected to the soundbar and it's a bummer it's not working. 

 

Shai
Community Member

Hello,

Same problem for me.

Did anyone mange to solve this? 

FFS
Community Member

HK is suggesting - 

Let's start by doing a reset:
Reset the soundbar to the default settings programmed at the factory.

  1. In any source mode, press and hold the POWER and SOURCE buttons on the top panel of the soundbar.
  2. When the factory settings restore is complete, the soundbar automatically turns off and restarts.

After performing a reset. You will need to download the app called "Device Utility".

This app is similar to Google Home. You will be doing the same procedures in setting up the network of your device.

After the setup is done. Please go ahead and try to cast.

Shai
Community Member

Hi,

Did you try it? 

FFS
Community Member

No, I don't have an android device at the moment. I only have iOS. 

Shai
Community Member

I did just now.

Did not work for me.

Still cast firmware 1.28.102057 and cast working only in single speaker. When trying to cast to a group not working 😞

FFS
Community Member

email - #

Bernhard from harman is on this case, let them know you are having the same problem.

Case number for reference: 09979233

 

FFS
Community Member

hcgcustomersupport

at

harman.com

Shai
Community Member

How do I get in touch with him? 

FFS
Community Member

Google here is blocking the email address.  contact - https://www.harmankardon.com/support-contact.html  

with the reference # 09979233

Muddi
Community Specialist
Community Specialist

Hey folks,

 

I understand the issue is about your Harman Kardon Enchant 1300. It is best to reach out to them directly as they are more trained for your device. Looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else about your Google Home/Nest device.

 

Cheers,

Muddi 

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Checking in to see if anyone still need help with Google Home/Nest devices?

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey folks,

 

It's been some time since this thread was updated. Does anyone here need assistance on Google Home/Nest devices?

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey folks,

 

I haven’t heard back, so I’ll be locking the thread in 24 hours. Thanks for posting!

 

Cheers,

Muddi
 

Muddi
Community Specialist
Community Specialist

Hey Shai,

 

Thanks for that information. Since the update of your device will come from your speaker manufacturer, it is best to reach out to them from time to time to see if they have new updates. 

 

Cheers,

Muddi