Help with my GOOGLE HOME MINI

[Kimberleybab]

 I have factory resettled twice . Was able to go through the set up.  It stated it was finished setting up 

 But it does not do anything 

 I speak " hey google" to it.

My cell phone answers me not the MINI.

is not  functioning at all.

• The lights turn on, the microphone is on. But nobody is home 

[SmartHomeH-TAGS]

Can you see it listed in the Google Home app and change the volume?

Can you stream music to it?

[ByronP]

Hi Kimberleybab,

Thank you for posting in the community. I understand you're having trouble with your Google Home Mini; It seems to be non-functional. The device light up, but it doesn't respond at all. I appreciate all the troubleshooting steps you've already taken, and for the help @SmartHomeH-TAGS. I'm here to assist you. 

For better assistance, please respond to the following questions:

• When did the situation start?
• What model of Google Home Mini do you have? (Here is a helpful article to identify the type of Google Speaker?
• What is the color of the LED status lights on your Google Home Mini?
• Have you turned off the Google Assistant on your phone and used only the Assistant in the Google Home Mini?

Please keep me posted on your findings.

Regards,

Byron