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Home App Not Creating Speaker Groups

MrJinx
Community Member

here's my latest issue with the Home app. When i try to create a group with either the Master Bedroom or Den speakers, the group is not created. When I added those two to my home, they had Nest speaker icons, too. 

take a look at the screen captures. the two nest speakers have a different icon than the others (Home, Mini and Nest). any ideas whyScreenshot_20230116_175739_Home.jpgScreenshot_20230116_175749_Home.jpg

16 REPLIES 16

Muddi
Community Specialist
Community Specialist

Hey MrJinx,

 

Thanks for reaching out. I know how it feels when you're having issues creating a speaker group on the Google Home app. A few questions: when did the issue start? Have you tried a different phone/tablet to check if you have the same issue? Also, could you share the troubleshooting steps that you've done?

 

Looking forward to your response.

 

Cheers,

Muddi

MrJinx
Community Member

this issue has been ongoing for months and is sporadic. it happens from time to time. did you see the other thread where you moved my issues? i put screen shots there. as far as troubleshooting, i reset speakers and restarted the app

Juni
Community Specialist
Community Specialist

Hi MrJinx,

 

Thanks for the response, and I'm sorry for the delay. It seems like you already received assistance from our support team. How is it? Were you able to create a speaker group now? Let us know if you still need help on the speaker group issue, and we're glad to assist you further.

 

Regards,

Juni

Princesss
Community Specialist
Community Specialist

Hello there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess

MrJinx
Community Member

you guys are useless. 

Princesss
Community Specialist
Community Specialist

Hi MrJinx,

 

Apologies for that. Have you been assisted via email regarding this?

 

Best,

Princess

MrJinx
Community Member

no, no one has contacted me about that issue. like the other issues

Princesss
Community Specialist
Community Specialist

Hi MrJinx,

 

We're sorry about this. Do you have any case ID so we can check on it further?

 

Best,

Princess

MrJinx
Community Member

you're kidding right. geez, so useless. go punch a bag of grapes. 

Princesss
Community Specialist
Community Specialist

Hi MrJinx,

 

I really wish I can help you with this. Do you have any case ID so we can check what we can do to help you out with this? 

 

Best,

Princess

MrJinx
Community Member

you're joking. i've given my case number several times. what are you? another google bot? the latest bard release? geez, what a jip. 

Dan_A
Community Specialist
Community Specialist

Hi MrJinx,

 

Apologies for the inconvenience but, we haven’t received any case ID from you yet in line with this thread. Could you check if you still have it for us to isolate further? It would really be of big help.

 

Kind regards,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Dan

LovelyM
Community Specialist
Community Specialist

Hello MrJinx, 

We want to ensure you are good to go. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours.

Regards, 
Lovely

MrJinx
Community Member

yes, im still having trouble. i can not play all my speakers at the same time. your second level help was no help. 

MrJinx
Community Member

stereo pairing is no longer working. also, speakers will not be set up properly.