Home Hub Forgets WiFi Configuration

[peterg1]

Hello, I have a Google Home Hub, a bit under 2 years old. I use it mainly as an internet radio so it gets switched off quite a lot. Yesterday when I switched it on it came up with "Setup" because it couldn't connect to our wifi. I ended up doing a factory reset and set it up from scratch, although I had to change its name. Then it worked fine until I switched it off & on, then we're back to Setup again. If I set the wifi up again (don't seem to need factory reset now) it works again until I switch it off & on.
Any suggestions please?

[Jake]

Hey peterg1,

Sorry for the late reply. I wanted to follow up and see if you are still having issues with your device connecting to the Wi-Fi. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey peterg1,

I wanted to check in and see if you are still in need of any help? Please let me know if the Wi-Fi issue is still bothering you, as I would be happy to assist.

Best regards,
Jake

[Jake]

Hey peterg1,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[peterg1]

Hi Jake,

Thanks for your reply. I'm just back from vacation. Very limited internet access whilst away.

I discovered that the way to get the Home Hub back on line was to power cycle the wifi router. This is rather strange as the rest of the network works fine, and the hub ran for months without any issues. It's happened 3 or 4 times in total now and each time the router off&on "fixes" it. We probably use the home hub in a strange manner compared to most people, we don't use it for controlling any devices, the main use is as a radio (which is why the sudden disappearance of all the foreign radio stations was a major PITA). It gets switched on & off frequently, at least once a day, and the problem happens at switch on.

We've been away for a month, it's probably at least a month before that since the last time it happened, maybe a firmware update has fixed it, and maybe a firmware update caused it in the first place, I don't know how to check when updates happened.

Hope that helps, sorry again to not respond sooner.

Cheers

pete

[Jake]

Hey peterg1,

Sorry for the late reply. I wanted to give you some time to be able to get back from vacation before checking back in. I wanted to follow up and see if you are still having issues with the Hub losing Wi-Fi connection? Please let me know if the issue has resolved itself, or if you are still having trouble, as I would be happy to take a closer look.

Best regards,
Jake

[Jake]

Hey peterg1,

I wanted to check back in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey peterg1,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread due to inactivity. 

Best regards,
Jake

[Jake]

Hey peterg1,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake