Home Routine Triggered by Hub Max touch screen only when I'm away

[wps5006]

Recently I've noticed that the touch control is triggering the Home routine around 4am when no one is home. It occurs every day from what I can tell. Then 4 hours later it goes back to away activity.

No one is in the home when it occurs. 

[Dan_A]

Hi wps5006,

This is not the experience we want you to have, let me help you. A few questions: which Nest speakers are we working with? When did your issue begin? Were there any recent changes made? Is there an error message?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

Once done, see this guide about steps in managing your Home and Away routines

Tell me how it goes.

Best,

Dan

[wps5006]

The Nest Hub Max display.

The issue began right after install. No error message just that the display seems to think someone is touching the screen at 4am then no one is home. It causes the presence sensing to think I'm home when actually not and turns off the way routine.

Had rebooted as well. 

[Dan_A]

Hey there wps5006,

Got it! It would seem a factory reset is needed to revert your Nest Hub Max to its default and original settings. Here’s how:

1. Save any important footage from your device's video history.
2. Remove your Nest Hub Max from the Google Home app.
3. On the back of Nest Hub Max, press and hold both volume buttons together for about 10 seconds. Your Nest Hub Max will let you know that it's resetting.
4. Set up your Google Nest or Home speaker or display

Keep me posted.

Regards,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[wps5006]

Followed steps above but unable to test it until we are out of the house in a few weeks so i can see if still an issue at 4am.

[Dan_A]

Hey there wps5006,

Sounds like a plan! I’ll keep this thread open and wait for your update. Let us know how it goes.

Kind regards,

Dan

[Dan_A]

Hello again,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above and test it out? If yes, how is it?

Thanks,

Dan

[Princesss]

Hey there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess

[wps5006]

Still haven't been away but will be in 2 weeks to test this out. 

[Princesss]

Hi there,

No worries, we'll keep this thread open for few more days and we'll wait for your update.

Best,

Princess

[Princesss]

Hi wps5006,

We just want to check, have you already test it out? Let us know, otherwise we'll be locking the thread shortly.

Best,

Princess

[wps5006]

Nope unfortunately not - go ahead and lock - i'll start a new one if needed