Home display

[3cams]

System had been working fine until I tried to upload some new photos to the display. I can’t connect to it even after cycling power to the router & display. Any help with reconnecting would be appreciated. Thanks 

[tajennifer]

Hi 3cams,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing after trying to upload some photos on your device.I understand how frustrating this situation can be. But don't worry; help is here. I need to ask for some information to provide the best solution:

• What Google Nest device do you have?
• Do you see any error codes on your device?

Please keep me posted. I'll be waiting for your response.

Best regards,
Jenny

[3cams]

Hello,

Display model is H1A. Operates normally everyday. Scrolls through photos, gives weather, shows Nest doorbell activity, etc. Just can't connect to it on the network. I can connect to the Nest doorbell just fine.

Thanks, Fred

[tajennifer]

Hi 3cams,

Thanks for your reply and the update. In this case, you just need to make sure about the exact Google Nest device that you have to provide the most accurate steps for the WiFi connection.
Please keep me posted.

Best regards,
Jenny

[3cams]

I gave you the model number. What more do you need?

Thanks, 

Fred

[tajennifer]

Hi 3cams,

Thanks for your reply. In this case, you can click on the link that I sent to you above to check what is the exact type of Google Nest device you have. This is necessary to provide the most accurate steps for this situation.
Please keep me posted.

Best regards,
Jenny

[3cams]

My device is a Google nest hub. I have an update related to my previous issue. I believe that my Google Nest Hub is connected to my network. All features of the hub appear to be operating properly. The issue is as follows: I have three Apple devices. A Macbook Air, a iPhone 13 and an iPad. When using Google Home to access my Google devices, I can only access the devices with the iPad. I can't access the Google devices with the iPhone or Macbook.  I need to get access to the hub so that I can upload pictures from the Macbook.

Thanks for your continued support,

Fred

[tajennifer]

Hi 3cams,

Thanks for your reply and the information provided. In this case, could you please try to check if you are experiencing the same problem on the Google Home web?
Please keep me posted.

Regards,
Jenny

[3cams]

When I access Google Home on the web with my Macbook, it only shows my Nest camera. It does not show that there is a Display. I hope this helps.

Thanks, Fred

[tajennifer]

Hi 3cams,

Thanks for the update. In this case, just to confirm, do you have a Google Photos account? If yes, have you already linked this account with your device? This is the way to get your photos on the photo frame on your Google Nest Hub.
Please keep me posted. I'll be waiting for your response.

Best regards,
Jenny

[3cams]

Yes, I have a Google Photos account. - Thanks, Fred

[tajennifer]

Hi 3cams,

Thanks for your response. In this case, please try to link your Google Photos account with your Google Nest Hub with the next steps:

Use the Google Home app:

1. Open the Google Home app.
2. Tap Favorites or Devices.
3. Tap and hold your device's tile.
4. Tap Settings > Photo Frame > Adjust the settings you want.

Just make sure you use the same email address to link your account on your device.

Please keep me posted and let me know how that goes.

Best regards,

Jenny

[3cams]

I can only do that with my iPad. It is the only device that recognizes the display. I'll give it a try and get back with you. - Thanks, Fred

[tajennifer]

Hi 3cams,

Thanks for your response. Please keep me posted and let me know if you have any questions during the process.

Regards,

Jenny

[3cams]

Hello, I followed the 4 steps listed above. Everything looks fine from my iPad. I just need to be able to see the Google display hub on my Macbook so that I can add more photos to the display hub. Are there any software/firmware updates for the display hub? - Thanks, Fred

[tajennifer]

Hi 3cams,

Thanks for posting. I understand you want to add more photos to your Google Photo Frame. In this case, you can check the next steps to do it:

Home app:

1. Open the Home app.
2. Tap Favorites or Devices.
3. Tap and hold your device's tile.
4. Tap Settings > Photo Frame > Google Photos.
5. Select albums to add and deselect albums to remove.

Nest display:

1. Say, "Hey Google, change Photo Frame."
2. Tap Google Photos.
3. Select albums to add and deselect albums to remove.

Please let me know how that works for you. Keep me posted.

Best regards,

Jenny

[3cams]

Hello, The whole point of this exercise was to find out why the Display Hub does not show up in Devices when using the Home App on my MacBook-M1. I can't make changes to the Photo Frame if I can't see the Display Hub. Something is getting lost in the translation here. Can we elevate this to the next level? - Thanks, Fred

[tajennifer]

Hi 3cams,

Thank you for your response. I understand your situation; in this case, let me explain that you cannot see the Nest Hub while you are using your MacBook because you are only going to be able to change the settings for your Nest Hub on your smartphone.

The best option is to upload the photos from your MacBook to your Google Photos account and then set up the Google Photo Frame from your Google Home app on your smartphone.

Please let me know if you have any questions.

Best regards,

Jenny

[3cams]

Hello, I have been able to add photos from my MacBook to the display hub in the past. And, as I said before, I can't see the display hub on my iPhone either, only my iPad. - Thanks, Fred