07-10-2022 07:09 AM
Hi, I try to start My home mini and I get to the point where it asks me to enter my WiFi password, but then it shows a pop up day could not connect to Google device and sends me back to the home screen of the app. What do I do?
07-13-2022 12:35 PM
Hey Jacko71389
Thanks for reaching out — let's see what's going on with your Google Home Mini.
A few questions — is your Home Mini within 15 to 20 feet (5 to 6 meters) away from your router? Also, is it the first time you're setting it up?
Give these steps a try:
Looking forward to your response.
Best,
Alex
07-16-2022 12:43 PM
Hey Jacko71389,
Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.
Cheers,
Alex
07-17-2022 12:46 PM
Hey Jacko71389,
Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Kind regards,
Alex