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Home not responding to hot words

Junior61
Community Member

I have a Google Home 1st gen speaker and the speaker itself won't respond to any of the hot words ('Hey Google' or "Ok Google').

The unit has been power cycled, I did a full factory reset, made sure the mic is not muted, tried the long hold on the top of the speaker, upped the hot word sensitivity.  Nothing seems to be fixing the issue.  Are there any other ways to try and fix this issue or do I need to replace this unit?

5 REPLIES 5

JillG
Diamond Product Expert
Diamond Product Expert

Hi @Junior61 ,

You may need to replace the unit but I would first try another outlet and double check the plug into the device is seated firmly.

Junior61
Community Member

Thanks Jill.  The unit works, just first respond to hot words. I can play music out of it from other units. 

JillG
Diamond Product Expert
Diamond Product Expert

That is so odd. I honestly do not have a good answer for you. You may want to reach out to customer service directly or wait and see if another community member here can help.

Junior61
Community Member

Try this again,  The unit works, just doesn't respond to hot words. 

Muddi
Community Specialist
Community Specialist

Hey Junior61,

 

Chiming in to ensure everything is covered here. Just to add could you try to check "My Activity" on the Google Home to see if your device was able to understand your command or if there's a recording available - please check if you can hear any static.

 

  1. Open the Google Home app.
  2. At the top-right, tap the account.
  3. Tap My Activity.

Also, to eliminate network issues, try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home device).

 

Keep us posted.
 

Cheers,

Muddi