Home speaker YouTube premium

[MarkLooney]

My home speaker often does not recognizing my YouTube music premium account when i all for My Likes Playlist. Using correct about on devices. Frustrating when you are paying for the service

[Princesss]

Hi MarkLooney,

Thanks for reaching out.

We're sorry to hear that you are experiencing this with your Google Nest speakers. Since you've mentioned that you already have a premium subscription, we'd like to know the exact commands that you have tried as well as its exact response whenever you try to command it to play music.

Have you also tried saying, "Ok Google, play music from my library on YouTube Music"? Let's go ahead and try that first to see if this would make any changes.

Keep us posted.

Best,

Princess

[MarkLooney]

Hi,

The problem is intermittent. When the UK voice replies to my command ìt world great. Sometimes a US voice is used to reply to my command and it's then it doesn't work. The us choices days, " It looks like my likes playlist is only available through a subscription but here is a similar playlist". I them again and the UK voice places the playlist I want. Thanks

[Princesss]

Hey there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[MarkLooney]

Hi,

The problem is intermittent. When the UK voice replies to my command ìt works great. Sometimes a US voice is used to reply to my command and it's then it doesn't work. The US voice says, " It looks like "My likes" playlist is only available through a subscription but here is a similar playlist". I then ask again and the UK voice plays the playlist I want. I am living in Ireland. Thanks

[Muddi]

Hey MarkLooney,

Chiming in. To confirm, are you in the country where your Spotify premium account was activated? Do you have the same issue when using the Google Assistant app on your phone? Also, what is the language set on your phone, and speaker?

Cheers,

Muddi

[MarkLooney]

Hi, It's YouTube premium I have and yes it's all set up as Ireland being my home country/country of activation. On my pixel 5, I never get the US voice, it only happens on my Google home speaker. It could take anywhere cotton 1 to 10 requests of the speaker before I get the UK voice assistant.

Thanks, 

Mark

[Muddi]

Hi MarkLooney,

My apologies for that. To confirm, did you set up a multiple assistant language on your device? If yes, could you try removing the other language and leave it to EN_UK.

Cheers,

Muddi

[MarkLooney]

Hi, 

No i didn't set up multi language, didn't know that was possible. Just in case that is the reason, how do you deactivate one?

Many thanks

[Muddi]

Hey MarkLooney,

Please follow the steps below or visit this link to check the languages set on your device.

1. On your mobile device, open the Google Home app .
2. At the top right, tap your account Assistant settings Languages.
3. Tap your current language choose a new language.

Hope this helps.

Cheers,

Muddi

[Muddi]

Hi MarkLooney,

I don't want to be a nudge but I'd like to check if you were able to get your device working. Feel free to reach back if you still need help.
 

Cheers,

Muddi

[MarkLooney]

Hi no it's still not working, The US voice still saying "It looks like your likes is only available with a premium subscription". All my settings seems to be correct, location Ireland etc. Only happens with this speaker not my phone. Very frustrating.

Thanks

 Mark

[Muddi]

Hi MarkLooney,

Thanks for the update! Is there anyone in your house that has a YouTube premium account as well? If yes, can we have them link their account then see if they will have the same issue. You can invite them on the Google Home app and set their YouTube Music account as their default music service. Follow the steps below or visit this link for more steps:

1. Open the Google Home app.
2. Switch to the home you want to share.
3. At the top, tap Add > Invite home member > Invite person.
   • If you don't find "Invite home member," tap Add person to home.
4. Enter the name or email address of the person you want to invite to your home > tap Next.
5. Review what’s shared when you add someone to your home > tap Next.
6. Review the person’s access to your home > tap Send.
7. If your Google Family Group isn’t full and the person you’re inviting isn’t already in one, you should get the option to invite them to your Google Family Group.
   • To invite them, tap Add to Family.
   • To skip this step, tap No Thanks.
   • Note: You can have up to 6 members in a Google Family Group.

Keep us posted.

Cheers,

Muddi

[MarkLooney]

Hi Muddi,

I am they only one in the household work a YouTube account/premium account. Can't seem to resolve the issue with the home speaker no matter what advise I get or I have tried. Pointless paying for a sub each month of i can't listen, looks like it's a Google competitor is my only option at this point.

Regards,

Mark 

[Muddi]

Hey MarkLooney,

I understand. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[Muddi]

Hi there,

I just wanted to follow up on this. Have you had the chance to fill out the form?

Cheers,

Muddi

[Muddi]

Hi MarkLooney,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[MarkLooney]

Hi,

I've submitted the help form as suggested.

Thanks

[Princesss]

Hi MarkLooney,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess

[Princesss]

Hi MarkLooney,

I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread in 24 hours.
 

Best,

Princess