How do I chance the default gmail account/user on the Google Nest Hub Max?

ccmulder
Community Member

So I use Google Home and I have our home set up with her and I both in the same "Family".  I can change the account on either of our phones and see all the same devices (the nest, lights, etc).  The problem is her Gmail account has youtube premium and she is the one who watches it most.  So on the Hub it defaults to my account/my picture so of course all of the suggested youtube videos are ones I played on my account.  How do I change the Hub to her account? I've Googled it and the instructions that come up don't work--there is no "migrate accounts" for example in the Nest app.   Its very frustrating because its easy to change accounts on the phone you should be able to just tap the account and change it.

8 REPLIES 8

GarrettDS
Community Specialist
Community Specialist

Hey there ccmulder, 

I understand this issue can be confusing but I'm happy to help. 

I would suggest reviewing this article as it has some great information with how to change the email address. 

 

Please let me know if you have any further questions. 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

Yes I saw it but it doesn't tell me how to change the account THE GOOGLE HUB MAX USES.  

GinoH
Community Member

I have the same issue! I bought a hub and mini 3 days ago and am likely returning both bc it seems impossible to switch YouTube, pandora accounts on the nest hub gen 2. 

 

 

 

GarrettDS
Community Specialist
Community Specialist

Hi there ccmulder, 

The Google Hub Max would be using the email address within the app which is where the article that was provided would be helpful. 

 

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GinoH
Community Member

I did, thank you. It confirmed  my decision to return Google nest hub and mini for a full refund very easy.

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS