cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

How do I fix my Google Hub? Screen suddenly went all black with a Gray G in the middle.

Rdianco
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Rachel Kimmerley 

 

- Holding down the button on the back for ten seconds.
 
- Unplug for 60 seconds, plug back in.
 
- App cannot locate device.
 
3 REPLIES 3

Rdianco
Community Specialist
Community Specialist
Hello Rachel Kimmerley,
 
Thanks for reaching out. I appreciate you taking the time to troubleshoot your device. I am sorry to hear that your Google Nest Hub display has suddenly got stuck with G logo in the middle. I understand your concern and would be more than happy to help. 
 
First, could you both try these new troubleshooting steps? It's a little different as it includes a 'Recovery Mode' step.
 
  • For: Google Nest Hub (1st gen)
    • Please ensure that you are using the official power adapter that came with the Nest display.
    • Please plug your device in a different power outlet, and then attempt a reboot.
    • If this issue is unresolved, please perform the workaround below:
      • Place the device in Recovery Mode 
        • (unplug the device then hold down the volume button while plugging the device back in. Release the volume button once the device turns back on.)
      • Attempt a Factory Data Reset once the device boots into Recovery Mode 
        • (hold down both volume up and volume down buttons at the same time.)  
  • For: Google Nest Hub (2nd gen) and Google Nest Hub Max
    • Please ensure that you are using the official power adapter that came with the Nest display.
    • Please plug your device in a different power outlet, and then attempt a Factory Data Reset.
    • If this issue is unresolved, perform the workaround below:
      • At the back of the Nest display, unplug the power cord and wait 10 seconds, then plug it back in and wait until the screen with G logo shows up
      • Repeat step one, 10 more times. (For a complete total of 11 times).
      • After plugging the power cord back in, wait a few moments for the device to reset. It will announce "Welcome to Google Home" to signify that it's ready for setup.
Once again, I appreciate your patience and taking the time to troubleshoot this issue. I look forward to your response and helping you get this issue resolved. Please keep me updated, thanks. 
 
 
- From Frances (Community Specialist)

Hilary
Community Manager (Admin)
Community Manager (Admin)

Hey Folks.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,
Hilary 

frances
Community Specialist
Community Specialist

Hi Rachel Kimmerley,

 

I just wanted to check in to see if your issue has been resolved or if you still need help. Please let me know, I would be more than happy to assist you. Thanks.