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How do I get Google Nest Hub to allow me to choose which of my phones it will ring?

Rdianco
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: John Byng 

 

My Google Nest Hub responds to "Where is my phone" by ringing my old phone. How do I get it to ring my new phone or offer me a choice? I have been trying for hours so would appreciate any help.  Thanks.

3 REPLIES 3

Rdianco
Community Specialist
Community Specialist
Hi John,
 
 
Please make sure that you have your new phone is showing within your find my device settings.
 
 
Also make sure that your new phone visibility is set as 'show in menus' and your old phone is unchecked within the Google Play device settings.
 
 
Below is a Google help center link.
 
 
 
- From Cathal S (Gold Product Expert)

Hilary
Community Manager (Admin)
Community Manager (Admin)

Hey there, 
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!

Hilary

Hilary
Community Manager (Admin)
Community Manager (Admin)

Hey Folks.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,
Hilary