How do I get past Link Account?

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Janelisse Rodriguez Guasp 

I’ve had my Google Nest Hub for years with no issues. We just moved and need to set it up again. The screen will not go past “link account”. We’ve rebooted, factory reset, removed and re-added device, made sure we’re on the same network and nothing works. What else can we possibly do?

[Rdianco]

Hi Janelisse Rodriguez Guasp,

I am sorry that you are encountering this connectivity issue with your device. I understand your concern. The Google team is aware of this issue and is investigating a possible cause. There are no other steps to take at this time to troubleshoot.

I just wanted to check in, has this issue resolved on its own for your device?

• If YES (has been fixed), could you please send feedback with the words: "GHT3 Nest Hub link account issue fixed" with an explanation of the situation?  

• If NO (has NOT been fixed), could you please send feedback with the words: "GHT3 Nest Hub stuck on link account screen" with an explanation of the situation?

Your feedback is greatly appreciated, as it will help our engineering team address this issue. 

- From Frances (Community Specialist)

[Jeel]

I am facing same issue…please help me out!

[Timdelaney1966]

Ght3 nest hub stuck on link account screen.

[rwolff]

Restarting my home WIFI router and then doing a factory reset on my Google Home device fixed this issue for me.  I am sure rebooting my home network router allowed my Google device to connect to my WIFI. 

[Jake]

Hey all,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help with your device being stuck on the link account screen? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey all,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake