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How do I link my Google Nest Hub Account? nothing has been working.

Rdianco
Community Specialist
Community Specialist

‎08-27-2021 10:54 AM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Alexis Kaiser 

 

I have tried setting up my Nest Hub for the past 3 days & it will connect to the WiFi, but then it won’t go to the home screen it will just say “link account” instead of finishing the set up so I’m frustrated.

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Rdianco
Community Specialist
Community Specialist

‎08-27-2021 10:54 AM

Hi Alexis Kaiser,
 
I am sorry that you are encountering this connectivity issue with your device. I understand your concern. The Google team is aware of this issue and is investigating a possible cause. There are no other steps to take at this time to troubleshoot.
 
I just wanted to check in, has this issue resolved on its own for your device?
 
  • If YES (has been fixed), could you please send feedback with the words: "GHT3 Nest Hub link account issue fixed" with an explanation of the situation?  
 
  • If NO (has NOT been fixed), could you please send feedback with the words: "GHT3 Nest Hub stuck on link account screen" with an explanation of the situation?
 
Your feedback is greatly appreciated, as it will help our engineering team address this issue. 
 
 
- From Frances (Community Specialist)
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