How do I set up my Nest Hub 5731 to a new WiFi? It can't find the network.

[Rdianco]

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Original poster: Carrie Lewellen 

I get the following error: couldn't connect to Nest Hub. Make sure local area network access is enabled for the Home app in your phone's privacy settings.

[frances]

Hi Carrie Lewellen,

Thanks for reaching out. I am sorry to hear that your Google Nest Hub set up process is not going smoothly. I love using my Google Nest Hub, so I understand how important it is for you to get your device working! I would be more than happy to help. First, I have some questions.

• Which Google Nest Hub is this post in regard to? (model name, generation number)
• Is your Google Nest Hub powering on?
• Is your Google Nest Hub showing up in the Google Home App?
• What kind of WiFi are you trying to connect to? A one step password only WiFi or a two step WiFi?
• Have you tried connecting your Google Nest Hub to a mobile hotspot instead? What happens?
• Have you taken any troubleshooting steps? If so, what have you tried?

I look forward to your response, thanks.

[Jeff]

Hello, Carrie Lewellen.

I just wanted to follow up really quickly to see if you were able to get this fixed. Thanks, Frances for your help on this one. If there's anything else we need here, please let me know.

Thanks.

[Jeff]

Hi, everyone.

As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.

Thanks