Hub Max Zoom screen blank

[mwaford]

Every time I try to join a Zoom meeting it tells me to enter the meeting ID but the screen is blank.  This will lock up my display and I have to reset it in order to do anything else.  I have seen this has been an issue for quite some time now.  Are they going to fix it?  I bought this device specifically for my zoom calls and now I'm thinking about returning all of my Google home devices if I can't get this feature to work since it's the only reason I bought the Hub Max.

[Natt]

I’m having the same issue. Is there a fix for this? 

[Dan_A]

Hi folks,

@mwaford, @Natt, this is not the experience we wanted you to have, let me help you. A few things: when did your issue begin? When you did the factory reset, was it the same steps as what you see in this link? Was it working before and just had some recent changes made? Have you tried Duo calling to see the difference? 

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router followed by your Nest speakers.
2. Plug them back in after 3 minutes tops.
3. Restarting your phone might also help.
    

 Let’s make sure “Personal Results” is enabled:

1. Open the Google Home App and select your Nest Hub Max device.
2. Tap the gear icon in the upper right for Settings.
3. From the Settings page, tap Recognition & sharing.
4. From the Recognition & sharing page tap Recognition & personalization.
5. From the Recognition & personalization page enable the Allow personal results toggle.

Check this guide for more information.

Keep me posted.

Best,

Dan

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Thanks,

Juni

[Juni]

Hi there,

Buzzing in — I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.

Regards,

Juni

[zhihan]

FWIW I tried resetting it and the issue remains.

[zhihan]

This is the symptom

https://youtu.be/VaZKwRZB03o

[Muddi]

Hi zhihan,

Chiming in, thanks for sharing the video. To confirm, does it happen to all Zoom meetings? Have you tried using a different Zoom account to check if you will have the same issue? Also, please provide the firmware version of your Nest Hub Max. Follow these steps below to know-how:

1. Open the Google Home app Google Home app.
2. Touch and hold your device's tile.
3. Tap Settings  and then Device information.
4. Under 'Technical information', check for Cast firmware: 'X.XXX.XXXXX'. If the device is on Fuchsia, check for system firmware version: 'X.XXXXXXXX.X.XXXXXXX'

Looking forward to your response.

Cheers,
Muddi

[Muddi]

Hi natt1,

I don't want to be a nudge but I'd like to check if you were able to get your device working when doing a Zoom meeting. Feel free to reach back if you still need help.
 

Cheers,

Muddi

[Muddi]

Hey everyone,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Cheers,

Muddi