Hub Stuck on grey g screen

[RichardMonteiro]

I´m from Brazil  and my Google Nest Hub 1st gen stucks on G screen, factory  reset not helped.

Very disappointed!!!

[Azarco · Accepted solution]

Hey RichardMonteiro,

Thanks for reaching out and we're sorry to hear what happened to your Google Nest Hub. We'd like to check:

1. Are you using the official power adapter that came with the Nest display.
2. Plug in the device to a different power source> reboot the device.
3. If the issue persists, ask the customer to put the device in recovery mode with these steps:
   1. Unplug the power cord.
   2. Hold down the volume buttons and plug in the power cord at the same time.
   3. Wait for the device to turn on.
   4. Release the volume buttons.
4. Once the device is in recovery mode, attempt to do an FDR once more. 

Let us know how it goes.

Best,

Alex

[Muddi]

Hi RichardMonteiro,

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi

[Jake]

Hey there,

I wanted to check in and see if you managed to see Alex's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake