09-20-2022 10:28 PM
My Home Hub display has remained black for months. I tried rebooting, resetting to factory settings, they didn't work. The screen is black with a white column on the right. I can hear the voice assistant. Please help as googling for a solution is no solution.
09-21-2022 04:03 AM
Hey LWK,
Thanks for visiting the Community.
Sorry to hear about your Google Nest Hub. Please check the firmware version of your device by following the steps below:
Also, since all troubleshooting steps have been exhausted, please fill out this form with all the needed information then let me know once done.
Cheers,
Muddi
09-21-2022 06:34 PM
Hi Muddi,
Thank you for your prompt reply. I have completed and submitted the form. Hope to hear the solution from you. I liked the nest hub very much and would like to be able to use it for the long term not intermittently for 1 to 2 months.
09-21-2022 07:14 PM
Hi LWK,
We got the form you've submitted. We send you an email about your concern and let's continue through that channel.
Cheers,
Muddi
09-21-2022 06:46 PM
Hi Muddi,
Info on my device:
Under "Technical information," check for Cast firmware: "X.XXX.XXXXX."
Cast firmware : 1.60.305621
If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX
System firmware version:
6.20211109.1.3166240