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Hub drops radio stations

Bgh
Community Member

Google hub constantly drops iHeart radio stations or does not play at all, the minis in the house work fine

3 REPLIES 3

frances
Community Specialist
Community Specialist

Hello Bgh,

 

Thank you for reaching out. I am sorry to hear that your Google Nest Hub keeps dropping iHeartRadio. I can definitely understand your concern. I would be more than happy to help look into this issue. First, I have some quick questions to get a better understanding of this situation.

  • Is this issue still happening?
  • Which Google Nest Hub do you have? 1st or 2nd generation?
  • When this issue occurs, do you see or hear any error messages? If so, what does it say?
  • Does this happen randomly? Or with a certain radio station?
  • Does this issue happen with other types of media? (Spotify, Pandora, etc.)
  • What troubleshooting steps have you tried so far?

Thank you for your patience, I look forward to your response! 

frances
Community Specialist
Community Specialist

Hi there,

 

It's been a few days since we have heard from you. Just checking to see if you were able to see my response above. I look forward to your reply back, we're here to help!

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.