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Hub stuck on Connected confirmation screen after factory reset and setup.

Rdianco
Community Specialist
Community Specialist

‎08-26-2021 08:59 AM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster: Luke Hutley 

 

Have set up new Google Nest WiFi mesh system. Attempting to change the network for the display - ended up needing to do factory reset. Go through set up steps and seems successful - visible in app- but display is stuck in connected confirmation screen.

Screenshot 2021-08-26 11.59.15 PM.png

 

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Rdianco
Community Specialist
Community Specialist

‎08-26-2021 09:01 AM

Hi Luke Hutley,
 
I am sorry that you are encountering this connectivity issue with your device. I understand your concern. The Google team is aware of this issue and is investigating a possible cause. There are no other steps to take at this time to troubleshoot.
 
I just wanted to check in, has this issue resolved on its own for your device?
 
  • If YES (has been fixed), could you please send feedback with the words: "GHT3 Nest Hub link account issue fixed" with an explanation of the situation?  
 
  • If NO (has NOT been fixed), could you please send feedback with the words: "GHT3 Nest Hub stuck on link account screen" with an explanation of the situation?
 
Your feedback is greatly appreciated, as it will help our engineering team address this issue. 
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