Hub stuck on G screen

[Clay7448]

Having the same issue as lots of people and my google hub is stuck on the grey G screen reset don’t work, leaving unplugged all night and trying again in the morning doesn’t work either also tried a plug from a working hub and still nothing. Is there a fix to this issue?

[johnjames]

I am having the same issue. 

[Ashepherdson]

Hello @johnjames and @Clay7448 ,  this is a known issue that Google has been working on, your best bet is to contact the support team directly through https://support.google.com/googlenest/gethelp?hl=en

[johnjames]

Thanks. I have been researching this issue online and I am both shocked and disappointed that this issue was first raised as early as May 2021 and there is no fix yet. I see the desperation of other users from all over the world as they try to navigate the support staff at Google only to be told that a case has been opened.  This is appalling on the part of Google. I always believed they were a far advanced and a customer that was proud of it's products and services. This experience has completely changed that for me. I am lucky I am within the window of returning the product.

[Ashepherdson]

I will say that from what I have seen they are taking this seriously, and trying to identify the root cause of the issue.  I am lucky that both my regular hubs and hub Max have not experienced the issue.  I thought one had the other day, however a flick of the volume controls and it rebooted and worked fine, so I got lucky.  I really strongly suggest letting Google know through the support link I provided your thoughts, as that goes right to top brass and devs so they can make things right.  

[Swapnil]

Alright, finally I was able to resolve this problem and get my Nest Hub back online, up and running!

All I did is hard reboot! Steps are as follows:

Step 1: Unplug the power adapter 

Step 2: Press both Volume Up and Volume Down buttons together.

Step 3: Plug the power adapter while holding the Volume Up and Volume Down buttons together.

Step 4: Release both Volume Up and Volume Down buttons “immediately after” you the screen lights up.

Step 5: Wait for a about 5 minutes or until you see further instructions on screen.

Step 6: Follow on screen instructions to factory reset device.

Step 7: Wait for a about 5 minutes or until you see further instructions on screen. (To me it took about 2-3 minutes to get next screen, until then I was getting G-Logo Screen again)

[Swapnil]

Alright, finally I was able to resolve this problem and get my Nest Hub back online, up and running!

All I did is hard reboot! Steps are as follows:

Step 1: Unplug the power adapter 

Step 2: Press both Volume Up and Volume Down buttons together.

Step 3: Plug the power adapter while holding the Volume Up and Volume Down buttons together.

Step 4: Release both Volume Up and Volume Down buttons “immediately after” you the screen lights up.

Step 5: Wait for a about 5 minutes or until you see further instructions on screen.

Step 6: Follow on screen instructions to factory reset device.

Step 7: Wait for a about 5 minutes or until you see further instructions on screen. (To me it took about 2-3 minutes to get next screen, until then I was getting G-Logo Screen again)

[Swapnil]

Alright, finally I was able to resolve this problem and get my Nest Hub back online, up and running!

All I did is hard reboot! Steps are as follows:

Step 1: Unplug the power adapter 

Step 2: Press both Volume Up and Volume Down buttons together.

Step 3: Plug the power adapter while holding the Volume Up and Volume Down buttons together.

Step 4: Release both Volume Up and Volume Down buttons “immediately after” you the screen lights up.

Step 5: Wait for a about 5 minutes or until you see further instructions on screen.

Step 6: Follow on screen instructions to factory reset device.

Step 7: Wait for a about 5 minutes or until you see further instructions on screen. (To me it took about 2-3 minutes to get next screen, until then I was getting G-Logo Screen again)

[Cecil]

I followed your instructions and still hangs on G screen.  Any other suggestions?

[Ashepherdson]

If under warranty then contact Google support and see if you can get a return authorization , https://support.google.com/googlenest/gethelp?hl=en

[Jake]

Hey there,

Thanks for visiting the Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.

Best regards,
Jake