Thanks for sharing all the details about the issue.
We understand this issue has been happening for quite some time now, but rest assured that our team is aware of this and looking into this issue at hand. Please try to plug in the device to a different power outlet, then attempt a reset.
If unresolved, perform the workaround below:
Put your device to recovery mode:
If the above steps don't work, please reach out to us to get immediate support on this link: https://bit.ly/3adTfGB
Google home hub stuck on G screen also. I asked it to play something and it said it was playing it on Netflix. I could here the sound but the screen stayed on a photo. I unplugged and got stuck on the G screen. I have tried all of the recommended steps. It went into recovery mode and when I do e the reset it has again stuck on the G screen. I have done this a number of times and still stuck on the G screen. What do I do now?
I think your right. Google has to much power as it is. They need to be taken down a notch. I have an apple home pod as well, it has not had any issues at all. Ever since I’ve had my google home devices I’ve had all kinds of problems. If only apple ecosystem was more interactive, worked with smart tvs to control the volume (not having to have Apple TV to do this), and a screen for the pod, I would totally switch.
Thanks!! I'm going to need luck to not lose my mind over this thing. I'm actually on the phone with someone right now who kindly informed me I'm out of warranty but to send her a picture of the issue.....I don't care if I'm out of warranty, this is obviously an issue on their side based on the sheer number of people having this problem. They need to step up and fix it.
I notice many of the concerns for this are from 2021 or earlier but my Hub just quit yesterday, showing only the grey screen with the Capital G in white, I tried the fixed mentioned and even deleted the device from my Samsung phone Google app but the app will not recognize the Hub anymore 😞 My Hub is only about a year old and I am very upset that this has happened.