Hub won't play specific youtube music songs

[ellenboins]

I have a nest hub that I use to play music with my youtube premium account. Recently, it has been refusing to play certain songs in my library. It is not playing songs that have played previously just fine, and sometimes it will resume playing them a few days or weeks later like there was never a problem. It is only my nest hub that won't play the songs. If I cast to any of my other google devices, the songs play perfectly fine.

It is not a filter issue, as many of these songs have played before no problem and my filters are set to play anything. There doesn't seem to be any rhyme or reason as to what songs won't play and how long they won't play. The hub will just show the youtube music logo with a loading bar. If the songs come up in a playlist, it will just skip over them. If I ask google to play the songs, it will pull up a youtube video of the song rather than the song from my library. 

I have tried disconnecting and reconnecting the hub, adjusting my youtube music restriction settings, etc. It is only a youtube music issue as all the songs will play on spotify just fine. 

Anything else I can try?

[Dan_A]

Hi ellenboins,

This is not the experience we want you to have and thank you for doing some troubleshooting steps. A few questions: which Nest speakers are we working with? Is it the Nest Hub or Nest Hub 2nd Gen w/Sleep Sensing? When did your issue begin? Were there any recent changes made?
 

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.
    

Now, since these are specific songs from your YouTube library, how about if you try to remove those songs and save them again, preferably with a different uploader.

Also, you can relink your YouTube music service to Google Home. Follow the steps in this link.
 

Keep me posted.
 

Best,

Dan

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Regards,

Juni

[Dan_A]

Hey there ellenboins,

It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.

Cheers,

Dan